Phoenix Veterinary Referral & Emergency Center

We just moved here from Oklahoma and unfortunately had to take my 14 year old yorkie in for what we thought was a large cut in one of her hind legs late in the evening. They were so kind, caring and gave me the very truthful answer which was it will heal on its own. They could have recommended a million things that weren’t necessary and I would have folded in vulnerability and paid whatever the cost was, but they didn’t. I am thankful for the honesty, transparency, and wonderful experience. I was expecting to pay 10x what they charged me. Sincerely, thank you to these amazing people. We will be back for all of our pet needs.

posted: 03/20/2024

We received NO COMMUNICATION and no treatment was provided by the vet after we waited over 2 hours. We came home to find our dog bleeding on her shoulder. We arrived to this location and within 30 minutes an employee took our dog back, checked her vitals and then brought her back to us. We waited in the nearly empty waiting room for over 90 minutes (only one other person was there for over an hour and was seen and left; two other people arrived to visit their pet and were helped within 15 minutes). At 2 hours, 15 minutes we asked for an update. The receptionist checked and said at least another 45 minutes but that was just an estimate and there were more critical care patients being seen. The bleeding had stopped so we decided to take our dog home - she was hungry and needed to use the bathroom. We are disappointed by the complete lack of communication. It would have been useful to tell us if an assessment had been made that she wasn’t in need of emergency care so we could have taken her home earlier. At no point did any employee tells us we were looking at a 3-4 hour wait. As we left the receptionist said we can return in the morning. Why in the world would we return to wait again when our dog is clearly not a priority? We will take her to her regular vet. If we need emergency services in the future, we will be driving farther from home and hopefully receive better communication and actual treatment.

posted: 03/03/2024

I came to this clinic in an emergency with my beloved cat. I'm not sure of the technical terms, but he had a blood clot or something to that effect and he was in a lot of pain and nothing could be done, but to put him to sleep. I had never stepped foot in this clinic, and I came in as a complete mess. I can't convey enough how professional, but at the same time how comforting they were to me. It has been awhile since I lost my baby and I have only now been able to write this review. I cannot express enough how much I appreciate them and their care at such a difficult time, and I can't thank the staff enough.

posted: 02/19/2024

My dog gave us a scare in the early morning, thank goodness for the PHX Vet. They took care of her right away. She's ok now. Very reassuring, friendly, helpful and respectful. The clinic is amazingly clean and I was expecting to pay 2d what we paid. Thank goodness for their honesty. Thank you PHX Vet

posted: 11/22/2023

Thank you so much for everything you did for and are doing for Willow! We honestly don't have enough words to thank you enough. We were sure that we were going to loose her, but you were not only able to save her, her recovery has been amazing. Pauline and the rest of the tech staff have worked hard for her!

posted: 03/19/2024