Phoenix Veterinary Referral & Emergency Center

I am incredibly grateful for the entire team at Phoenix Veterinary Referral & Emergency. When we truly thought our elder dog wasn’t going to make it, every staff member and veterinarian went above and beyond to help her feel better and keep us informed during an incredibly stressful time. The front office check-in staff was so kind and thoughtful when we arrived around 12:30am, and our dog was taken back quickly to be seen. The facility is clean, calm, and comforting, while waiting, I was offered coffee, water, chips, and cookies, which was such a small but meaningful gesture in the middle of the night. The entire team worked promptly while keeping me updated every step of the way. I truly can’t express how positive our experience was, especially given the emergency circumstances. Thank you all for your compassion, professionalism, and exceptional care, we will forever be grateful.

posted: 12/25/2025

I believe my husband posted a review that I sent him but just in case: We are so thankful for Phoenix Veterinary Referral & Emergency, and Dr. Terry in particular! Our sweet Pomeranian recently came down with a lower GI issue that gave us a big scare. We had 4 vet visits in one week between our primary care and PVRE. Dr. Terry spent so much time with us and our girl. Her attention to detail, explanation of diagnosis and treatment, and care and compassion for our situation was unmatched. She even called us personally to check in on her and to talk through an update to medication following a mild allergic reaction. Dr. Terry is a gem. I’d love if she could be the primary care doctor for my pets, but it’s clear that her skill set and expertise is much needed in an ER/specialty setting. I am already telling my friends & family that I have a place for them to bring their pets in an emergency, even though we hope they don’t have to! Thank you Dr. Terry, Angela, Sophie, and entire staff. We appreciate your care and kindness during our time of need. 🙏🏻

posted: 02/16/2026

I’ve been here twice for the same reason. My dog had an allergic reaction to a vaccine. Once was at the end of 2023 and the second time was February 2026. Both times, the staff was kind, attentive and quick with their service. Yesterday I assume there were 3 people working and all of them played an equal part in making us feel like our dog mattered. They checked his vitals yesterday, noticed swelling was going down and didn’t charge us for the care and attention they offered. I hope I don’t have to take my dog to the emergency room again, but if I do I know exactly where to go if I want quality service by people who genuinely care.

posted: 02/17/2026

About a month ago I had to take my Luna in for an emergency visit. I received unexpected news about Luna that left with no choice but to put her down that night. I’d like to thank Dr. Brooke and the entire staff for their compassion and support during the most difficult moments of my life. As my heart shattered, I know Luna was cared for with love during her short visit. My family and I also received a sympathy card with beautiful heartfelt messages from the staff. We are grateful for their service and highly recommend anyone looking for a Veterinary Emergency Hospital.

posted: 10/13/2025

I am incredibly grateful for the care we received at Phoenix Veterinary Referral and Emergency Center. Our dog Coco, a pug, injured her back after getting stuck between the ottoman and the couch. She suddenly couldn’t walk and kept falling over, which was terrifying for us as pet parents. From the moment we arrived, the staff was supportive, but Angela truly made all the difference. She went above and beyond in every way. Angela was exceptionally kind, compassionate, and attentive, and she immediately put us at ease during such a stressful and emotional situation. She treated Coco as if she were her own, explaining things clearly, checking in on us, and making sure we felt supported throughout the process. What stood out the most was Angela’s genuine care and follow-up. She personally called to check on Coco, which meant more to us than words can express. That level of thoughtfulness and customer service is rare and deeply appreciated. It was incredibly reassuring to know someone cared enough to follow up and make sure our dog was doing okay. Angela represents the very best of what veterinary care should be—professional, compassionate, and heartfelt. I would highly recommend Phoenix Veterinary Referral and Emergency Center to anyone needing emergency or specialty care for their pet. Because of Angela, our experience was not only positive, but memorable.

posted: 01/08/2026