Family VetCare of Phoenix

I first visited in 2023 and had a great experience, my second visit with the same dog was very much not the same; in total I was there three hours; with 2 of those hours being wait time. Once being seen it was chaos between the vet and the tech; appeared to be very little communication between the two of them; I feel that the Vet was scared of my pittie breed; even shaking when giving him a rabies vaccine, he seemed so unsure of everything to do with my dog just an odd feeling, it was a chaotic day for them the sweet receptionist was just frazzled and overwhelmed a little but maintaining her composure; apparently short staffed or replacement staff was not on the same page as everyone else. I was not pleased with this visit at all. Reluctantly I took my Frenchie there and then my other pittie breed as well, 2 days later and it was a completely different experience; the vet that day was absolutely a God send; he was great. I got questions answered everything was very thorough, he and the vet tech were able to get my 109lb female pitties toenails cut for me. It was a blessing. So overall it’s a great place, and like anywhere else has off days. Avoid Monday morning rush for sure. I was there 13 minutes after opening and was there for 3 hours.

posted: 11/15/2025

The staff at this vet are truly the best. My 15 year old dog Stella is very fearful and can be a handful to manage, but the staff here are always so patient and willing to work with her. They always give me an in-depth breakdown of what's going on, their recommendations, and the plan going forward. I feel very confident and comfortable having my dog in their care. They answer all of my questions and give their true honest opinion on what they think is best, even if it means they charge me less/have less services completed. I have only had Dr.Cope but am confident that the rest of the staff are equally as great. Their patience, knowledge, and handling of difficult situations/patients gives me peace of mind. Thank you Family VetCare!!

posted: 05/29/2024

Horrendous experience! My older cat was having some issues walking. We went in and almost $1000 for Xray and bloodwork. Then over the next week or 2 he quickly got much worse due to apparent bone cancer and muscle loss in the back legs. He seemed to be paralyzed. Having bathroom problems and dragging his back legs. Over $300 more to put him to sleep. Unfortunately, they did an extremely bad job. When my other cat had to be put to sleep, they did a much better job at a place in Florida. But this place decided to make my cat suffer putting in catheters for some unknown reason without any pain killers! He was crying so horribly. Then I had to say goodbye when he was in a disturbing condition. He was shaking with his tongue sticking out. He did not seem to be aware of anything or recognize me. Now I'm traumatized having to live with this awful memory forever. I would highly recommend not going here! The place in Florida just did a simple injection to make my other cat relax. Then a second injection to stop his heart. No idea why this place couldn't do it that way to avoid the trauma and pain. Update: If your standard operating procedure is to jam two catheters in a cat's arms with zero pain killer that's absurd. How could that not be painful? Like I said, why not just use a regular injection for the pain killer? Makes much more sense. Then a second regular injection to make his heart stop. I don't know if you are overcomplicating things to get more money or what.

posted: 03/13/2025

Great (but still sad haha) experience here. The vet and staff here treated my cat with sooo much kindness as he was getting old. A few months ago, we made the decision to put our cat down because he was almost 20 years old, becoming very frail, and had multiple health issues. The vet was so compassionate and sweet towards my cat. The staff seemed to truly care about him and my family. They gave us all the time we wanted to say goodbye. They were very respectful and treated my cat so much dignity. I highly recommend this clinic. Very kind and knowledgeable staff. I am very happy with how this clinic operates. ❤️ They also sent us a sympathy card in the mail!! So unbelievably kind of them!! It is hard to say goodbye to a pet, but its is a kindness to not allow them to suffer.

posted: 07/23/2025

I absolutely love bringing our pet here! We had our dog boarded whenever we left the country for a week and she had a great time! We also got progress reports on her and we're aware of how she was doing as well with her stay. Great and friendly staff, clean environment, and not costing an arm and is a MASSIVE plus in this economy! If you're looking for a reliable vet, this is the place for you! They love our 10 year old as much as we do here.

posted: 06/18/2024