Desert Hills Animal Clinic

Unfortunately my last experience (but multiple prior leading up to this) was the last straw. My pet was in serious distress from suspected bladder stones. He has a history and already had one surgery for them 11 months ago. They had only one doctor on staff and no appointments available. I was offered to come in as a walk in and sit and wait to be seen, and was told that it would be at an additional cost as a walk in. What? Are you calling in another doctor to cover this? No, just sit and wait and when we can fit you in, you will be seen. It could be hours so be prepared. What would I be paying extra for? The answer I was given was that they provide the needs of their community. Huh? They were short and Kurt. We ended up driving to Prescott Animal Hospital where he was seen that day, and scheduled for surgery. They were able to manipulate a stone out to give him some relief until surgery. Their kindness and the concern they have is unmatched. Desert Hills needs to train their front desk staff to have the same empathy and kindness. Our two favorite Vets are no longer there and frankly, there is no reason to stay. Prescott is certainly worth the drive for the compassion and professionalism the exert. I used to love this place and recommended it to everyone. The last several visits have been subpar with nothing but “upselling” going on. It is sickening to be made to feel that because you choose not to take a “service” and go an alternative route that you aren’t making the best decision. I have Yorkies and these little guys are lovingly referred to as our little money pits! We take exceptional care of them, grooming and all of their medical needs so don’t comment that if you can’t afford them you should t have them. That’s not the problem. Price gouging and a used care salesman approach is the problem!

posted: 02/01/2026

The best animal clinic I've been in, Knowledgeable, friendliest, clean. Best doctor's. Front deck is amazing People on top of everything. Thank you 😊 🙏

posted: 11/02/2025

I absolute ♥️Desert Hill Veterinary! All the staff is amazing. Jaime front desk receptionist is compassionate and outstanding customer service. I can imagine anyone else talking care of my 3 dogs an 5 cats!! Much appreciation for their care over the years..

posted: 11/01/2025

Love this place. Been going there since dogs were babies. Dr Fowler help us yesterday. Assistant Betty was awesome as well. Easy to get appt. Dr. F spent the time needed to help me understand the proposed surgery and heart issues in these 9 and 10 year old dogs. Highly recommend the facility. Happy employees and Happy Customers go hand in hand.

posted: 11/01/2025

Clinic is nothing but a money grab the vets are willing to guess on diagnosis without the proper test to verify. No discharge care or after care process is provided unless your willing to hospitalize your animal. Our girl Died from something going on in her intestines and the vets never ordered Images or bloodwork mowing she just recovered from parvo those are The first steps that should be have done with the symptoms we were dealing with 2 weeks later at our request bloodwork and images were ordered, and it was too late. The negligence they allow is truly sad it cost my family thousands of dollars and in the end we lost our precious girl. Corporate Greed got ahold of our small town clinic.

posted: 01/14/2026