Banfield Pet Hospital

I’ve been a Wellness Plan member for 2 pets now for many years (my dog who has now passed and my current dog). Overall, I feel like the staff at locations are kind, the services are good, and it has been worth it. Our dog had an appointment a couple of weeks ago for a general checkup and the vet found that he had an ear infection. They scheduled a follow up after having us medicate his ear for 10 days. Upon return from being out of town, I called multiple days before the appointment to ask if we could switch the appointment from a drop-off to a standard appointment where I sit with him. They didn’t have any availability for the original day but stated they could see him that Saturday at 2 and I took it. My husband and I brought our dog in for his scheduled time and were met with an employee working the front desk with a cold tone telling us we had no appointment at that location. When I stated that I spoke to someone on the phone to schedule it (for that location) and asked her to check, she explored further. She then stated our appointment had been cancelled due to lack of communication on our end. I pulled out my phone and asked if she could tell me when the voicemail was left as I didn’t see one, and she would not give further details. I then asked if there was any way to squeeze us in as we were just having our dog’s ear checked as a quick follow up. She stated it could be possible but likely not and would not ask anyone if it was even an option. Her tone was condescending and we felt as if we had to ask what was next, or possible outcomes to mediate the situation as she offered none . My husband also asked if the default was to automatically cancel our appointment after one missed call (which we couldn’t pinpoint) and she said yes. This visit was a real letdown as a loyal customer and we feel as though the employee working (10/25/25) clearly did not care through her unpleasant tone, demeanor, and lack of willingness to help. It might just be this location, but we are reconsidering our business with Banfield.

posted: 10/25/2025

Highly recommend this location for all our pet babies. The staff here are all very efficient and informative. My bull terrier has been suffering from allergies and I was given options and information that other places have failed to provide I now feel like we can get this under control and im not just endlessly spending hundreds of dollars every month.

posted: 12/04/2025

have a new kitten with an illness and I went to Banfield Phoenix N of AZ for the first time since I had a coupon for a free office visit. When the vet tech told me the prices, I told and showed her my coupon and she said she would remove the $73.95 office visit fee. I paid and left. I was most concerned with getting my kitten home and I trusted the vet tech took off the office visit charge since she said she would. There were multiple line items on my bill and I didn't notice until I got home that I was charged for the office visit. When I returned for my kitten's follow up, I explained what happened about the office visit fee. The check in lady, vet tech, and "back office" people refused to give me a credit even though it was their mistake that the charge was not removed when I showed my coupon on my first visit.  Another option is that they could not have changed be an office visit fee for my follow up, but they refused to do that as well. If you have a coupon for a free office visit, I recommend you thoroughly review your receipt before leaving, especially if you go for a pet illness.  I was so concerned with my kitten's illness/well-being and wanting to get her home, I was distracted from the bill and focused on what the vet tech told me I needed to do with my kitten's prescriptions. I feel Banfield took advantage of this to not honor my coupon and charge me for the office visit knowing I would not closely look at the long list of charges on the receipt when I was leaving Banfield.

posted: 09/03/2025

Our 12 yr old mixed terrier is diabetic. Banfield takes very good care of him

posted: 09/26/2025

The service barely covered anything except shots. I hadn't used the service for over a year. Then my cat died and I stopped the service but they kept attempting to charge, a year later they sent me to collections for non payment. Do not recommend

posted: 09/15/2025