Arcadia Animal Clinic

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My cat was prescribed a round of antibiotic with the idea of giving him a low dose long term per Dr. brackens instruction. I contacted this clinic on December 26 after my cat’s condition worsened following a week of antibiotics. I left a message with their answering service and received no response. When I called again after the holidays I was told the phones were down. I then went in person to pay my bill and ask what to do next, as my cat was getting worse. I was told the doctor would follow up with me. That never happened. Over two weeks later, I still have received zero communication, while my cat continues to decline. Because of the lack of follow-up, I am forced to seek care at another veterinary practice. This experience was extremely distressing, and it highlighted how critical communication and follow-up are when treatment does not work.

Jan 11, 2026

kjbarber85

It has taken me a year to write this review because reliving the heartache of losing my best friend and dog, Hollywood, due to Arcadia Animal Clinic's actions, haunts me daily. Hollywood was a patient there for 12 years. Two years ago, he began having seizures and required emergency veterinary care. Thankfully, he recovered after a severe episode—it was a miracle he survived. He was prescribed Keppra (seizure medication), which he needed long-term. After nearly a year seizure-free, Dr. Bracken refused to refill his prescription due to an $800 outstanding bill, despite my explanation of financial hardship following the $3,500 emergency vet visit. They falsely claimed that he would have to have a blood test taken and demanded payment before doing so and before refilling, knowing that abruptly stopping Keppra could trigger seizures. On the second day of not having access to his seizure medication, Hollywood suffered another severe seizure episode, requiring three days of emergency care and over $6,000 in vet bills. I had to create a GoFundMe to help cover the expenses to keep my baby alive. He was stable enough to come home, but he lost his mobility and strength completely, and a month later, he passed away in my arms, unable to recover from the seizures caused by the lack of his medication. Dr. Bracken's refusal to refill his prescription over $800, despite my prior payment history and financial difficulties, is unconscionable. He falsely claimed a mandatory annual blood test requirement, which was untrue; Hollywood had been in for a visit 5 months prior and had a blood test then. It was as simple as Dr. Bracken calling in the prescription to Safeway Pharmacy, yet he decided that the $800 I owed was far more important than ensuring Hollywood remained seizure-free. I grieve for Hollywood every day. I urge others to avoid Arcadia Animal Clinic, as they prioritize money over animal welfare. Their negligence contributed to Hollywood's death. Their subsequent letter dismissing us as patients, after our threat to report them, was an insult. I will never forgive them and will curse their name till the day I die. My dog was my everything, and he deserved so much better.

Mar 3, 2025

Tanya Hanninen

We love Dr Bracken and his staff. Always quick to help with questions and easy to understand when they give directions or suggestions for our pets. A true neighborhood vet.

Sep 8, 2024

GW C

Dr. Bracken runs an amazing practice. His staff is courteous, friendly, efficient and efficacious. There is a reason pet owners from all over the valley make the trip to this centrally located practice, it is simply excellent. Add a great location and ample parking onsite and it is always an easy in and out. Dr Bracken won't overload his practice with too many patients so he always has time to communicate with the loving owners of his furry clients. If you can get your pet into this practice you are truly lucky. My Beagle, Harvey, has been taken care of by Dr Bracken for over 12 years and we couldn't be happier with the service at this office. Well done!

Feb 7, 2023

Joey Devlin

Dr. Bracken, his staff, and his clinic are nothing short of incredible. Honest, kind, caring. No BS corporate stuff, no pushing unneeded things for extra money. He truly cares about animals as well as the owner of the animals. I don't know how he does it, but he is the best. As long as we are in Arizona, our pup Griffey won't go anywhere else. Thank you so much for your love and care of animals and people!

Mar 24, 2023