Banfield Pet Hospital

if you care about your animals do not take them to this location. i came in i because i thought my cat has been having an asthma attack once a day for the past week. i showed a video the doctor came did the wellness exam said her breathing sounds “normal” her neck does NOT look extended out ( see the picture below yes it does ) i went home and she proceeded to have 5 asthma attacks in one day. ( see the picture of her struggling to breathe during the attack ) i made an appointment at else where (follow your intuition owners and advocate for your pet) i showed a video immediately diagnosed with asthma. i could not imagine if i let her continue having asthma attacks or possibly not breathe thinking she was okay due to their exam. they brush you off as i see many comments below saying.

posted: 03/18/2025

Not a fan of Banfield in the past few yrs. Never have the same Veterinarian. The techs are not that friendly. Our last visit they brought our dog to us and had forgotten to give her shots and one other medication. We do not like that they do everything in the back now. What happened to seeing your pet in the room with you? Why do they push for drop off appointments instead of in person? Do they not like to interact with the customer anymore?

posted: 09/10/2025

We had a very good experience with this Banfield location. It was the first time that we have visited a Banfield, and they were able to squeeze us in at the last minute. We had recently adopted a rescue cat, and when we got her home, she became sick. Other vets that I called were at least a week out with open appointments. We went into the store late in the afternoon and spoke with the front desk person, who, despite being very busy, was able to give us an appointment the next day. The visit itself was great, and the staff could not have been friendlier or more helpful. Our kitty is doing well now, and we will certainly be using this Banfield for our other pets. To the staff, thank you so much for everything.

posted: 11/13/2022

I took my dog to Banfield Hospital. No one counseled with me. I thought that my dog might have Cushings disease. If the doctor would have met with me before getting a test for Cushings disease, maybe she could have seen if she had any other symptoms of another problem. Instead, they took her to have her tested for the disease, without talking with me or seeing if she even was a candidate to have the test done. A few hours passed, the receptionist called out my name, told me the charges and handed me my dog. No doctor spoke with me about my dog. Not even the next day! The receptionist told me that the doctor who did the test on my dog, no longer works there. I called within the next few days for the doctor in charge and she said the test was negative and that was it. So strange on how everything went. So vague and disorganized. I would have liked her to observe my dog’s symptoms, and ask me questions about my dog and tell me what she thought. Determine if I should have had the test done on my dog or if she saw any other underlying conditions that could be causing her discomfort. I am not a doctor, but I thought maybe my dog had Cushings disease, so I took her to the appointment. They just took her, had her tested for Cushings disease because I thought it might be that disease. Then afterwards gave me my dog and charged me a lot of money. I was left hanging with no doctor to see me with my dog. My dog still pees all over my house often. I wish the doctor would have consulted with me. Maybe she could have helped my dog and go a different direction in her care.

posted: 03/17/2025

I had a very disappointing experience at this vet clinic. From the moment the nurse called us back, her attitude was rude and dismissive. She didn’t acknowledge my dog at all—not even a hello or a gentle gesture. Instead, she just bluntly asked, “So what’s going on?” which immediately made me feel uneasy. I was already hesitant about coming here because of the negative reviews, and now I understand why they exist. The staff should be kind and reassuring, especially when dealing with pets and their concerned owners. I would never feel comfortable letting my dog go alone in the back with people who show such little care or compassion. I ultimately decided to walk out before even seeing the doctor. I can’t trust my pet’s care to a place where respect and empathy seem to be lacking. I strongly urge other pet owners to consider this before making an appointment.

posted: 05/19/2025