CARE Animal Surgery Center

We love this place! The people are amazing, I wish Dr. Keats was a human doctor too, they are all wonderful at explaining everything and they are fabulous with my scared little dog! I have b4 and after pics of straightening her leg with surgery. Would recommend this place to anyone who loves their little fur baby!

posted: 02/27/2024

Look this place and the staff were absolutely phenomenal except for one point and it turns out to be a major point. I adore how sweet the staff is and how they did actually care for my dog. When talking about the surgery and condition of my dog they were very thorough and they walked me through the financial aspect of everything three different times, with three different technicians, but unfortunately one aspect of the cost was glossed over. Surgery and everything at CARE was low end $4500 high end $8600, and that my dog would have to be transferred to a critical care hospitalization place for monitoring for 24 hours. (AVECCC//Golden State) that’s fine. In the invoice and during the talks about the bill, they had said that they would provide transport and that that would be apart of *their* cost. What was glossed over was the fact that the AVECCC place has a secondary charge. So after paying $7500 for the surgery we were then absolutely blindsided by AVECCC saying we owed them another $2,000. Not many people can fathom collecting nearly ten grand in 48 hours, I understand that I’m very privileged and lucky to be able to afford this care for my dog, I just really wish they would have been hard in explaining that “Yes we cost this amount for surgery but the critical care place will be an additional charge”. That wouldn’t have changed my decision, I still would have done it, but that second cost was never really mentioned, if at all - so I guess the bottom line is that if they tell you they’re going to transfer your babe please be prepared for a secondary charge. Like I stated in the beginning, the staff are very sweet and good at what they do, and I’m so happy that my dog is able to live and have a good couple more years in her. Jessica was an absolute doll, I appreciate her empathy. We were just blindsided in that second cost, and I just don’t remember - nor does my mother (who was there for the appointment) nor my husband (who was there for the phone calls) - that it was ever really talked about it. Service was excellent but that’s a major thing to kind of gloss over but at the end of the day my dog is alive and healthy and that’s what really matters.

posted: 03/07/2024

I love this place and the kind employees. The Dr's are top notch and enthusiastic about their job. Our poor dog had been limping for several months and our vet couldn't diagnose it as hard as she tried. She recommended Care Surgery Center. Our dog ended up having wrist surgery and a bone graph. She's doing well and the employees treat her like a princess. Thank you guys!

posted: 02/19/2024

Dr. Keats and the ENTIRE staff at Care Surgery Center were very professional, competent, thorough, and organized. Every detail was explained to me and I really appreciated the text updates I received throughout surgery. They had my dog’s surgery scheduled and successfully completed within 3 days of my initial consult. Everyone I dealt with at CARE deserves 5++++++++++ stars. Thank you all🙏🙏🙏🙏

posted: 02/24/2024

This place is amazing, great care from the start, great and kind staff, very knowledgeable and work with you to make sure you don't have information overload. Keep in mind though It's a surgery center. It'll be expensive no matter where you go, so why not make the most of that expense and go here for your pet to have the absolute best care possible, by a staff of people who truly care about you and your furrball. The only issue I have is that there are no responses on weekends, but they give you alternative contact options to other available places, plus so much info and thoroughly cover everything your pet needs through the process it feels like you're just "checking in" not actually needing them. I came in for my pet Zelda to have a TPLO surgery, she's currently on day 5 of recovery and they have reached out to me to check in more than I've had to reach out to them myself.

posted: 04/03/2024