Best Friends Animal Hospital

4.8 (191)
34 Hughes Rd E, Madison, AL 35758, USA

Hours:

Monday: 7:00 AM – 12:00 PM, 1:00 – 5:30 PM

Tuesday: 7:00 AM – 12:00 PM, 1:00 – 5:30 PM

Wednesday: 7:00 AM – 12:00 PM, 1:00 – 5:30 PM

Thursday: 7:00 AM – 12:00 PM, 1:00 – 5:30 PM

Friday: 7:00 AM – 12:00 PM, 1:00 – 5:30 PM

Saturday: Closed

Sunday: Closed

How to Save Money at Best Friends Animal Hospital

Schedule Regular Vet Visits

One of the best ways to save on vet bills is to prevent expensive health issues before they develop. By scheduling regular wellness checkups, your vet can detect health issues early, helping you to avoid costly treatments and surgeries down the road.

Price Shop for Pet Prescriptions

Oftentimes our fur babies are prescribed human drugs off-label. Your vet is apt to charge more for these medications than you would pay at your local pharmacy. In fact, big-box or chain pharmacies can offer steep discounts. So it’s best to price shop.

Pet Insurance

Most pet insurance providers will pay between 80% and 90% of the vet bill. You can even get coverage for routine care and things like vaccinations and dental cleanings. If you do the math, you’ll most likely find that pet insurance makes financial sense in the long run as well as gives you peace of mind.

How Do You Choose the Right Pet Insurance Provider?

Pet Insurance Review makes it incredibly easy for pet parents to select an insurance provider they feel good about. You can use our handy comparison tool to get the gist of what a company offers. We’ve also collected over 150,000 reviews of insurance companies from real pet parents like you to rank the top providers in the market. Here is the current ranking of each:

Top Pet Insurance Providers of 2025
Rating Provider Total Review
4.4 AKC 895
4.5 ASPCA 12,057
4.9 Embrace 20,306
4.9 Fetch 27,416
4.1 Figo 2,786
4.5 Hartville 177
4.9 Healthy Paws 10,740
4.8 Lemonade 815
4.6 ManyPets 2,428
4.6 MetLife 5,696
4.8 Nationwide 21,417
3.9 Pet Assure 15
4.4 PetPartners 117
4.3 Pets Best 14,119
4.7 Pumpkin 2,553
4.6 Spot 9,864
4.8 Trupanion 62,918
4.8 Prudent Pet 2,452

Or, you can simply get a fast quote from multiple providers and go from there.

Thinking of insuring your pet?

Get Quotes & Compare

Getting to Know Your New Vet: Essential Questions to Ask

Choosing a new veterinarian is an important decision for any pet owner. You want to find someone who is competent, compassionate, and a good fit for you and your fur baby. To help you get the most out of your first appointment, here's a list of essential questions to ask your new vet:

Tell me about your experience with [pet type].

Different vets have different areas of specialization. Some are experts with cats, some dogs, some pocket pets, and some horses. Knowing that your vet has vast experience treating your specific type of pet can bring you peace of mind.

How do you handle emergencies?

You must know what to do in case of a pet medical emergency. Inquire what after-hours policy the clinic has, whether they have on-site emergency care available, and if they have a relationship with any nearby emergency animal hospitals.

How do you communicate with pet owners?

Good communication is key to building a trusting relationship with your vet. Ask how they prefer to communicate (phone calls, emails, online portal) and how often you can expect to hear from them.

Are there any breed-specific health concerns I should be aware of?

Some breeds are predisposed to certain health conditions. Knowing what to watch out for can help you catch problems early and get your pet the treatment they need.

Do you have any questions for me about my pet?

This is a great question to ask because the answer will show that the vet is interested in getting to know your pet as an individual and is willing to listen to your concerns.

Bonus question: Can I take a tour of your facility?

Getting a feel for the clinic's environment can help you and your pet feel more comfortable during your visits. Remember, you’re not just looking for a veterinarian, you’re looking for a partnership. Do not be afraid to ask these questions and any others you can think of. Any vet worth their salt will be happy to answer them. Because the more informed you are, the better equipped you'll be to make decisions about your pet's care! And that should be every vet’s top priority.

Reviews from Google

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Jan Ray

These are the nicest and most caring people you could ever trust with your pet. Dr. Agnew and all the techs were wonderful when the sad day that I had dreaded came. They treated me and my beloved dog Pup Pup with so much respect and love as they sat with us as I cried over having to say my goodbyes. We all gathered as we sat with Pup Pup as Dr. Agnew explained what she would do,, and gently proceeded to put her to sleep. They told me, I could stay as long as I needed and comforted me in such a sweet way. They even made arrangements, that I requested to have PAWS come pick her up for cremation and return her for me to pick up. This is something no one wants to face, but when the time does come, it’s comforting to know that you do have the most professional, comforting and caring Doctors and Staff at Best Friends Animal Hospital. Thank you so much Dr. Agnew and the entire Staff for helping me and my Pup Pup get through such a difficult day. I appreciate so much everything you all did that day.

posted: 07/23/2024

Ginger Upshaw

Everyone we interacted with was so kind, compassionate, thorough, and very patient with my bazillion questions. They called to check up on our sweet girl and made sure we knew to call with questions or concerns. I was referred here by a friend 10 years ago. From moving away and coming back, they were great back then and still do a phenomenal job! Thank you ladies for treating our girl like your own!

posted: 11/12/2024

Danielle Robertson

I recently moved to Madison, AL. One of my pets is a rescue I found abandoned. He's a 90lb dog with lots of trauma & everyone was so patient & understanding when he was visibly stressed out at the vets office. I will continue to bring him back so he can see how much love these people have for him & that not all strangers are out to harm him. It's a slow process for abused dogs to trust people again but I see the staff will do everything they can to help with his healing. Thank you.

posted: 01/30/2024

Steph H

This team is amazing! I only wish I could get my dogs in there regularly. The team was willing to come out and answer multiple questions for my sick pup, Even though they aren’t her primary doctor. Their advice was critical and making her comfortable over the weekend and making me calmer about her condition. I wish I could get both my dogs seen by this team regularly! They were awesome!

posted: 05/13/2022

Ashley Brittney_ Evolve

Dr. Racelis and his staff have always been very kind, thoughtful and thorough through the years. I have used Best Friends to care for my last two babies Seymore and Seymone who have now passed on. Now, my new baby Sir-Jonah gets to join the Best Friends pack too! So this mama is excited! I honestly believe Dr. Racelis and his team are the best and the only Veterinarian clinic I will trust with my babies. If you choose to come here, you will be in good hands💜

posted: 01/31/2024