Banfield Pet Hospital

We had used banfield for many years but I am so disgusted by our latest experiences. We went for a check up because our dog was limping and we thought we might be having some hip dysplasia. They did X-rays and said he just had arthritis and sent him home with some antiinflammatories. A few days later he was showing signs of knuckling. I brought him back in and Dr. hayes saw him again. He walked into the clinic and when we left he was brought out in a stretcher and dumped in my car. And I was told it was because he was having issues on the slippery floor. I insisted that there were bigger issues happening and they said he needed a neurologist. My dog couldn't even stand! I don't know what happened in the couple of hours between when he went in and when he left but they did something to seriously hurt him! We wound up going to the emergency vet instead and they said he had a massive heart murmur and some sort of cervical spine injury. Nothing was said from Banfield when we were there at either visit and they had obviously missed it at all other regular appointments. They are incredibly negligent and something isn't right with Dr. hayes. I very directly asked her if he needed to be put down or if there was something else and she just told me she didn't know and we would have to help him get outside to potty. He never stood or walked again when I picked him up. I believe she just didn't want to be stuck there later right before thanksgiving. They also didn't follow up for several days after thanksgiving to see how he was doing or anything until they got the report from emergency.

posted: 12/02/2025

We adopted our elderly cat from Forgotten Felines and had been taking her to the Carl T. Jones Banfield since we got her around 7 years ago. This past weekend (9/06/25) we had to say goodbye. From the very first visit until this last one every single person who works there has been so incredible kind, patient and understanding. My wife and I never felt unwelcome or like we were a burden. When we picked up her ashes they hugged us and told us to come back and wished us well. I have never felt so comfortable with any vet like I have them. They took such good care of us and our baby for as long as we had her. I can not recommend them enough 💜

posted: 09/13/2025

I love Banfield Pet Hospital! I have taken my granddog, Nilla, to the Jones Valley location twice while dog sitting. Last year for an emergency when she had a skin infection, and this year for her comprehensive exam. The staff is amazing and super friendly. They are wonderful with Nilla, and very thorough. The vet provides a report of everything done during the visit. I highly recommend this Hospital and get the wellness plan for your pet. It is well worth it !

posted: 07/18/2025

We left Banfield about a year ago! The quality of care kept going down hill! Our five year old doodle ended up with two rotten teeth! The final straw was when the manager BOLD FACED LIED TO ME regarding talking to an employee on what he said to me over the phone, only to cover for the incompetent tech. I have NO respect for liars! (I was going to not even give a one star review, but I couldn't post unless I did.)

posted: 09/15/2025

My friend brought her late mother’s dog to Banfield for a rabies vaccine and clearly warned staff that he bites and must be muzzled. They dismissed her warnings with mockery, didn’t muzzle him, and a staff member ended up hospitalized. The vaccine was never given, and Banfield called animal control—sticking her with a $600 quarantine fee. She did everything right, but Banfield’s negligence and unprofessionalism left her punished for their mistake. I strongly caution anyone from trusting Banfield with their pets’ care.

posted: 08/24/2025