Banfield Pet Hospital

I recently moved to Herndon and brought my two small pups here for their comprehensive exams and first ever dental cleanings. From start to finish, the experience was excellent. I had to switch over and upgrade my account, which could have been stressful, but Lauren made the process incredibly smooth. She was patient, kind, and really took the time to walk me through everything. The vet personally called with updates on both of my pups before pickup, which I truly appreciated. He also came out to speak with me when I picked them up, which made the whole experience feel very personal and caring. I left with two very tired, but happy pups! I’ll definitely be bringing them here from now on. Big shoutout to the entire team, and especially Lauren, for such a wonderful experience.

This supposed to a 5-star rating because the front desk person is great! However, the doctor behaved as a sales person. She tried hard to convince me that I should purchase their wellness plan while I had one already. Her logic is: because their wellness plan can take X-ray for free, so my dog needs an X-ray. Seriously? I clearly described my dogs situation, and there are already subsential evidences that my dog got urinary infection. Why not get some medicine as see if it works? Insisted by me, I refused her X-ray check, and two more check which in total will cost extra $600. Don't do this to your customer again! While I'm worrying about my dog's treatment, the doctor kept selling the plan, three times!

This Banfield office has been wonderful and supportive. Our dogs have been patients at this location for several years. The vets, vet techs and staff have been helpful, professional and kind - often going above and beyond to ensure great care.

This would have been a five-star review. Especially after the terrible interaction we had at the reston location. We've been very happy with services here which is why we keep coming here and made it our home location. unfortunately the phone call I received was less than impressive. The last person I spoke to setting up an appointment I had both of my dogs coming in at the same time one of them is getting a shot and the other for a comprehensive exam they just called to confirm and for some reason they have them at different times I'm not sure why or how that happened but but that's a problem you guys have to figure out. We have entered what time in this world where customer service means absolutely nothing. I'm on a contract for paying you to care for my dogs. And I will make damn sure that I will never be spoken to or treated that way ever again. I know exactly what was said during the time when I was scheduling this appointment so far to be different now during confirmation is a problem let alone being spoken to the way that I was. If I have to take further action you better believe I will I will not stay locked in a contract for a small mistakes lead to bigger ones especially in care for my dogs as well as be spoken to like that. I made this point specifically on the date and time that I did so that I could get them both done at the same time and before I go to work I know that I'm not mistaken. And I will not be treated that way. I have paid a lot of money over the years for several animals to this company. If this continues there will be a problem

I recently visited this Banfield location as my kitten was unwell and needed a check-up. From the moment I arrived, I was warmly greeted by Alexa, who handled the check-in process seamlessly. Dr. Bissell and his team displayed a high level of professionalism and expertise, which immediately put me at ease. As this was my first time taking my kitten to a vet, I was initially nervous, but the entire experience was smooth and reassuring. I used a first-time free visit coupon, and the process was straightforward. To my pleasant surprise, I received a follow-up call from Lauren three days later to check on my kitten’s progress—a thoughtful gesture that truly stood out. I want to commend Alexa, Lauren, Dr. Bissell, and his assistant for their excellent service. Based on this positive experience, I highly recommend this Banfield location to other pet owners.