BluePearl Pet Hospital

Was grateful for the service provided on our time of need. Dr. OC was courteous, respectful and professional, Michelle was very kind, patient and professional, as well as, the other young lady whose name I have sadly forgotten. My Coc is on the road to recovery, thanks be for their exceptional service and care.

Absolutely incredible experience. I rushed in at 11pm carrying my dog after she drank my chocolate/caffeine smoothie (I was panicking). The team was calm, professional, and so kind. They immediately took her in and began treatment — I was honestly expecting the worst, but we were back home within the hour. No after effects at all: no vomiting, no diarrhea, nothing. She’s a very high-stress dog, and I was shocked by how okay she was afterward. They clearly know what they’re doing, and they do it with care. Can’t thank them enough. Seriously. Love you guys. And just for context — I’ve had very different (and not great) experiences with other vet clinics in NYC. This place is on another level.

I would like to make clear that this review is only for the actual vet, Dr Shaffler. The Blue Pearl Facilities are excellent, the lady at the front desk at 1 AM yesterday could not have been nicer, and the technician was extremely competent. The vet has the bedside manner of a wet dish cloth. She has zero empathy, zero personality, and how she looks after animals is beyond me. She kept us waiting almost 2 hours for something that could’ve been very quick and easy But she also seems to have an issue with time management.

Blue Pearl was truly phenomenal. Our dog was suddenly severally injured, and they quickly stepped in, localized the situation, operated and made us feel incredibly supported throughout the process. Our dog is expected to make a full recovery, which is a miracle. I cannot say enough about how wonderful the doctors and staff are.

I brought my cat in late at night because she was breathing fast and was lethargic. The doctor was pleasant, and although he misdiagnosed her with an upper respiratory infection, I do not hold that against him. He recommended X-rays, which were quoted at one thousand dollars, but since it was already 1 a.m., and he assured me it wasn't an emergency and that we could get them done the next day at my regular veterinarian. Unfortunately, that turned out not to be the case, and my cat was diagnosed with pulmonary carcinoma and passed away two days later. My review is based on how cold and brusque the attitude of the staff was during an already stressful visit. When I chose not to move forward with the X-rays, the receptionist picked up the phone right in front of me and said, “They chose the low-end.” That was unpleasant and unprofessional. She could have simply said that we declined testing. Then it took forty-five minutes to get my cat back, and she would not answer any of our anxious questions about the delay. The cat came back distressed and we have no idea what happened in those 45 minutes between paying/discharging and having her back. Overall, it felt like the staff cared more about money than about the animals, which is the opposite of the experience I have had at the Schwarzman Animal Medical Center. I will never return.