West Charleston Animal Hospital

The doc (Dr. Amani lee) we had was fantastic! She was very pleasant and informative, she understood my situation, gave me options and explained everything very clearly! Last and most importantly… she’s an extremely skilled professional! She did a beautiful job on the repair surgery for a ruptured abscess on my kitty. He literally had a giant hole in his chest and you would never even be able to tell today! Doc was professional yet understanding, didn’t try to force unnecessary treatment to raise the bill like some vets do. I wouldn’t go any where else for any kind of major surgery. They were reasonably price for the surgery needed! & like I already mentioned, they did an amazing job, no complications while healing!!

My family and I have been bringing our pets here for over 15 years, ever since I was a kid seeing Dr. Jones, who has been an amazing Veterinarian to all our furry family members. Unfortunately, I cannot let what happened at our most recent visit slide, and because of Dr. Amani Lee, my whole family will no longer be returning to this practice. On 9/23/25, we took our almost 10-year-old dog in for a mobility evaluation, her routine vaccines, and a wound on her toe. Instead of compassionate care, she left more sore, traumatized, and injured than when we arrived. The staff took her to the back exam room without us, which our dog has done dozens of times as we have been bringing her to West Charleston exclusively since she was 6 weeks old. She was returned in a muzzle we were never told about. She came back bleeding from her nostrils and struggling to breathe because the muzzle forced her mouth shut while she inhaled blood. She was absolutely terrified, straining to get back to me for safety. I ended up on the floor, sobbing and trying to stop her bleeding myself, while the staff stood by and did nothing. Dr. Lee dismissed what happened, even mocking the situation by physically acting out how our dog “flailed” and injured herself to no one else’s fault. My best guess is instead of communicating to us that our dog was nervous and scared, they used any force necessary to perform the procedures so they could move to the next patient more quickly. After I paid for the bill I asked the front staff if I could receive a call to speak with the Practice Manager to discuss what had happened. I was told I would receive a call the following Monday, 9/15/25, but I never did. Now, not only is our dog physically sore but she is emotionally traumatized, and so am I. What should have been a simple visit became one of the most horrifying experience. After decades of loyalty, we will never return.

16 years ago I inherited GIGI when she was 4. She needed shots, so I went to West Charleston. I knew no one, Dr. Jones took care of us. Fortunately, throughout the years, Gigi was pretty healthy with exception of a few allergies and required shots. We had more time with her than most, but recently she lost here hearing and eyesight, and never complained. A few months ago her back legs started to weaken, we saw Dr. Jones...probably DM disease. Watching the decline and struggle is heartbreaking, on May 2, 2025 I had to make the decision. Dr Jones and staff made the unbearable, bearable with kindness and compassion. We may never cross paths again, but this moment in time will be something I will remember forever in my heart and mind because of who Dr Jones and the folks at WC are....The Best

Getting shot for my fur baby. West Charleston Animal Hospital was wore very promote in getting us scheduled in for required shots. Staff is amazing and great customer service. Plenty of parking and fur baby friendly. Lobby is clean and fresh. Appointment was scheduled at 7:00 promptly seen after checking in. KC was in an out quickly. They also have an excellent boarding facility. Thank you again West Charleston Animal Hospital.

Dr Elliott was excellent. Very nice, good to my cat and called back with results and follow up info. Easy to talk to and I greatly appreciated her time and care. The hospital team does a great Job of caring for hy cat and she has boarded there several times when going on vacation without issues. I trust them very much.