Banfield Pet Hospital

I’m really heartbroken and disappointed for my dog Goku. I was using the plan for about 2 months and only came in once for a check-up. Then I had a medical emergency and had to leave the country unexpectedly. When I came back, I was shocked to see a bill of over $1,000, plus an additional $300 fee. I never received a call, email, or any sort of update while I was away — just ongoing charges. Now, my dog needs care, and I feel completely shut out. The clinic says it’s open, but every time I call, the phone line says it’s closed. It’s incredibly frustrating and stressful when your pet needs help and you can’t reach anyone. I trusted this place with my dog’s well-being, and I genuinely believed they cared. But there’s been no follow-up, no check-in, nothing — just charges. I’m hoping someone from the team can reach out and help resolve this, so I can get my dog seen and feel comfortable returning again. My dog deserves care, and I’m asking for just a little compassion and understanding

I have been talking my pet Bella to PetSmart location for over 9 years. The visit before this one, was a nightmare. An employee by the name of Tanya shaved 🪒 Bella’s eyes where you could see the blood and pain she was in. I cried, called corporate, spoke to manager. They offered a free doctors visit, free grooming. But that was not the point! My baby was traumatized. But today, Bella was scheduled 📅 for her grooming with KEISHA, she was sweet, gentle, loving and very caring to Bella! Keisha will be the ONLY GROOMER I will ever allow to groom 🤵‍♀️ Bella! Thank you 😊 Keisha - I so appreciate you 🙏

I took my newly adopted cat (then a kitten) to Banfield for over a year and the vet there told me he was “dangerously overweight.” I put him on a diet, began restricting treats, etc. I decided to switch vets for logistical reasons because the closest Banfield to me closed suddenly, and they instructed me to go to this New Jersey location. So I started taking my cat to a new vet (NOT Banfield) that was closer to me, and coincidentally much more experienced than the people I saw at Banfield. The new vet told me I was STARVING my cat by feeding him what the vet had instructed at Banfield, and that I actually needed to double the calorie intake of my cat. I explained that the vet at Banfield told me my cat was overweight, and he explained that my cat was literally “just a big cat” and his bone structure and muscle distribution showed that he needed to be eating more food. At the time I took him to Banfield, he was only 9 months old and still growing. Cats are like people — they come in all shapes and sizes. This seems like a simple enough fact, but as a first-time cat owner, I believed the vet at Banfield when they blindly told me to cut my cat’s food intake. The fact that they said this after only weighing my cat but not feeling his musculature suggests they’re just careless or uninformed. I was underfeeding my kitten for almost 6 months because they told me to do this! I will absolutely never go back to any location. I no longer trust the qualifications of the vets at Banfield.

On 11/16/25 dog was seen by Dr. Santos. However, I would like to say. Service was rushed and not of quality. I needed to talk to Doctor and was denied the opportunity. I was being sent out with no vaccine tag or any list of medications.AlI I received was a breakdown of his vaccines. The doctor informed me she will give me a written breakdown and a list with medicated shampoo needed. Vet tech said doctor spoke with me over the phone. Which is true but not of satisfaction. I had to ask for list of shampoo and medicines and vaccine tag. This appt was booked for the very reason of being able to speak with doctor and pay for fee. Also the facility is dirty no hand sanitizer. I thought dog will leave sick. Look at you odd when paying with cash. This place needs to be managed differently. This visit has us not wanting to return ever.

I love this place. You see a bunch of negative comments up but they are very busy. The only thing that counts is how they treat your pet. They have been nothing short of amazing with my 17 year old Toby. The Women up front are professional and knowledgeable ….as are the Doctors. If the line is busy or on hold just wait. It will be worth it. Thank you all. Xoxo