Banfield Pet Hospital

Brought my dog into vet to check out his ear and it was a drop off appointment. But when I picked him up they had us waiting for about 25 min. Then the kid at the front desk said he would go get him, after we already were told to come and get him because he was ready. No vet came out and spoke with us. I tried calling back later and left a message but never received a call back. Secaucus location has better customer service and communication.

This is complete fraud! Im doing a health certificate and they quoted $178 to start with but requires two visits, one at 45 days before the travel and the other 10 days before. But when i brought her in the first time the doctor read me obvious things from USDA website and charged me with professional service and said the health certificate is gonna be $523. When I asked for breakdown it came back as $403+$87(exam fee). Complete misleading and just wanted me to come in multiple time so they can keep charging exam fee. DO NOT GO HERE!!!!

On 8/16/25 I brought my dog in for a scheduled appointment because she wasn’t eating and had vaginal discharge, which I feared could be a serious, life-threatening infection. I was already under a lot of emotional stress, but instead of compassion, I was met with rudeness and unprofessional behavior. A vet tech came out abruptly from the back, asked if I was the owner of my dog and when I said yes, her only comment was, “ Your dog has fleas.” in a rude unprofessional manner. She then walked away, spoke briefly to receptionist , and left without offering any explanation, education, or next steps. We were placed in a room because of the fleas — which I understand may be policy — but the way it was handled was extremely inconsiderate. On top of that, I just paid $1,200 for diagnostic tests, yet received no clear communication, compassion, or support during the visit. For that cost, I expected thorough care and professional service — instead, I left feeling dismissed, stressed, and deeply disappointed. They called me today to cancel my cat’s scheduled surgery — even though I told them I already gave her a flea treatment and an oral Capstar pill. I had to reschedule it for October 21. My cat is on a monthly wellness plan I’m paying for, yet Banfield refused to provide the services I expected. Their only “solution” was to tell me to hire an exterminator for my home. Unprofessional, dismissive, and a complete waste of money. I will never return. I pay for a wellness plan expecting consistent, quality care, but instead I got unprofessional service, no compassion, and a refusal to provide the care I’m paying for. Completely unacceptable. If you are considering Banfield in Paramus, please think twice. Your pet deserves medical care delivered with compassion and respect, and sadly that was not my experience here.

We sadly had to put our Girl Rosetta down today, this place has been through it with us through thick and thin and always treating our pitty with such respect. Ever since our girl was diagnosed with cancer they did everything possible to make her comfortable till her last minute. The compassion they showed us was unbelievable. The staff is just amazing and compassionate. I know the wait on hold is annoying and sometimes they over book but they are worth the wait. Thank you, The Massey Family

This establishment has great customer service and so caring with our fur baby. And never have to wait to long . There professional and quick care