Emergency Veterinary Care Centers

We had our first emergency pet visit with our five month old puppy! She was lethargic, wobbling & vomiting and we were extremely concerned for her well-being and health. I called EVCC & someone answered my call immediately. The reception was extremely helpful and empathetic, she directed me to the website where I was able utilize their website to register and get my place in line at 2 o’clock in the morning. From the initial phone call, to our intake at the office staff, to our wonderful vet tech, to Dr. McLemore we received empathetic , and compassionate care for our puppy. Thank you EVCC staff and Dr. McLemore for taking care of our puppy, but more importantly, taken care of our concerns for our puppy!!

From the 1st phone with a very nice man, to the 2nd phone call with Monica, to meeting Hanna and Sara who kept checking in with Henry Ford and myself during the whole process, and Hanna building a fantastic rapport with Henry and myself, having fantastic customer service skills, and calming my worried momma of a furbaby nerves, and to the vet dr who got on the floor with Henry to take care of him.... WHAT AN AMAZING EXPERIENCE!!!!!! Everyone here was so wonderful and I'm so grateful!!!!! Shoutout to the following: Monica- front desk, Nice middle aged man- front desk, Sara- vet tech (short hair), Hanna Myers- vet asst, Very nice male dr with knee pads on. Every.single.person was AMAZING!!!!!!!!! Every single thing went well!!!!!! We are so appreciative of the beautiful care Henry Ford received!

cannot say enough good things about Emergency Vet Care Center! The staff was incredibly friendly, compassionate, and helpful from the moment we contacted them. They got us in right away, and it was such a relief to have someone take our concerns seriously and genuinely care about our pet’s health and well-being. They were kind, attentive, and truly wanted to help. When your pet is hurting or you’re worried about their health, the last thing you need is to feel dismissed or like nobody cares. This team made us feel heard and did everything they could to help. The difference in their compassion and willingness to help meant so much to us. I highly recommend Emergency Vet Care Center to anyone who needs emergency veterinary care. They treated us with kindness, got us in quickly, and helped us tremendously. You can tell they genuinely care about the animals they treat. Thank you to the entire team for being so wonderful when we needed help! ❤️🐾

I went their on June 14th with my dog Forrest for a severe bladder infection. The that I had that night was a woman and the Vet assistance name was Diamond. They were both excellent as as well as Everyone else in the building so kind and polite. They explained everything thoroughly and they treated my dog very well. However, On Saturday, June 20 I had to take my other dog Dozer for a severe ear infection. Rhis experience was not at all like the first. I had a young male dr and a male vet assistant. I was not as comfortable with these two as I were the first two and they didn’t really seem to be very confident in their jobs. They Put my dog under to clean his ears, thoroughly and packet them with medicine. They brought Him back into the room with us, and I cannot believe his condition!! He Couldn’t even walk he was laying on the floor. His tongue was all the way out of his mouth. He couldn’t respond to me, and he was acting like he was having Seizure like symptoms. He also Was panting so hard and fast I thought he was going to bloat. They did not seem very concerned. I brought this up several times that this isn’t my dog. When went to take him to the car, he could barely walk. We had to lift him in the car. He was still breathing frantically. I told my husband, I think they overdosed him when they put him under cause I have had another dog that this happened to you in the symptoms are the same. I was so very angry. Here we are 2 1/2 weeks later and my dog has never gone back to normal since he visited there. He acts confused and like he has an extreme discomfort. Besides overdose him, I also think they either hurt his back or neck when they put him under probably putting him on the table. He is a basset and you have to be very careful with their backs. He is going to see his reg vet next week to try and see what can be done for him. ALSO, they sent a sample from his ear to determine exactly what it is and what meds he should be on. I paid all most $300 for this test. I called to get results and the vet said it showed nothing. He said that usually happens if the pet was being treated beforehand. I told them several times that he had been treated with eardrops and an antibiotic before this, but they still went ahead and tested anyway, knowing that this test would come back negative? I asked why was he tested then? I received no answer. So If I ever have to go back again, and the female doctor is not there, I will take my pet somewhere else. Oh and my total bill was all most $1200. I have absolutely no complaints about desk staff. They were wonderful.

I was very happy with the care and communication I received after a night with one of the 10-week-old feral kittens I'm fostering. Little Misha had a breath rate of >breaths per minute with a constriction on the exhale, had been lethargic for the last half of the day, and was shivering. His breathing had slowed a little by the time we arrived at EVCC, but his temperature was 105.6 degrees. I understand that triaging is necessary for emergency care and that our case with Misha was relatively low risk/urgency by the time we arrived, especially compared to the other cases that had come in while we were there. Emergency visits are not necessarily quick, so I was understanding with the wait. Communication is the important thing in these situations, and the team was excellent in giving us rough timelinesso our expectations were managed. The staff was extremely empathetic and apologized for the wait, but I was fine with it and had no issues. I appreciate the care they showed, and the knowledge from the vet tech and veterinarian were helpful and they listened to the care history I provided on Misha. I am very happy with this visit, and while I hope to not have to come to an emergency vet again, I would gladly go back.