Blue Paw Primary Pet Care

I showed up for my appointment that I made 3 days prior with my dog AND my very sick 13-year-old cat who desperately needed to be seen. I come in and the lady at the desk informs me that she can’t find my appointment. Eventually after looking some more, she informs me that my appointment had been cancelled. I did not cancel my appointment. She asked if I ever got a text message about the appointment. I did not, and I even showed her on my phone that I did not receive one. She said no problem, we can still see you today but you will have to pay a $100 walk-in fee. What? How is that fair? This was not a walk-in! I made my appointment! I understand businesses have policies that they have to follow, but this is ridiculous. You want me to pay $100 for an error on your part? Why would I have shown up for my appointment with my dog and my sick elderly cat if I had canceled it myself? That just sounds silly. Someone who worked there took it upon themselves to cancel my appointment, for whatever reason, and that’s not my fault! I understand that the computer was showing that the appointment had been canceled, but again, I’m there telling you I didn’t cancel it. Why would I be there?! She didn’t care. I don’t have the extra money right now to pay an extra $100 (on top of whatever I would’ve had to pay for my pets) just because of an error on YOUR STAFF’S PART. So I left with my babies, took them back home, and called another vet and made an appointment for later that same day. So I once again had to put my sick cat, who is very hard to put into a carrier as it’s very stressful on him, into said carrier and drive him to a different vet with him screaming and meowing again the whole way. Again, I do understand business policies, but I felt this was unfair and ridiculous because it was nothing I did and was out of my control. This was something you guys did and you didn’t even try to make it right. My cat was diagnosed with cancer later that day. And I don’t care about the frustration and anger that this caused me… I’m very upset about the unnecessary extra stress that was put on my cat that day when the whole time he had cancer! What a shame. I’m sure you all make enough money already that you don’t need to scam me and my sick cat for $100 extra. No compassion whatsoever.

It was convenient location for me, but they never got to the bottom of my dogs skin issues. Never felt heard as my dog has been dealing with this for years all they would do is give medication that wouldn’t help or suggest a steroid shot. Don’t waste your time and money

Used to love this place. Today I had a really bad experience - Had an appointment to get shots to my dogs - I was running late (this is totally my fault!) - but I did call and let them know, a very nice person was on the phone and reassured me that it was fine. Got there 14 minutes late, the person at the front desk (different person) - very quicky let me know that their policy is '15 minutes late and you either pay a walk-in fee ($15) or you reschedule". I tried to explain to her that I had called, and I was running late because we are leaving on vacation - and she just chose to argue with me and stand her ground with the company policy. - this is a tricky one - because while I do appreciate and respect the fact that she was enforcing company policy - If the place would have been packed (the waiting room was empty) - and she would have said it in a nicer way, I'd have had no problem at all rescheduling or paying their extra fee. That being said, the person that I had spoken to on the phone called me back, she was awfully nice and gave me a very well needed apology, and I appreciate that very much. Thank you! You are awesome!. Unfortunately by then I had already driven away and was looking for an alternative to take my dogs to.

We just moved into town and had our first visit at this location today. Our dog has TERRIBLE anxiety at the vet and the staff was exceptionally accommodating and helpful. From the receptionist when I first made the appointment to the vet tech and doctor when it came to making the visit work. We've had previous vets that wouldn't even try to attempt to look at our dog's ear infection unless she was sedated. Thank you Blue Paw for making our girl feel better and for making her feel welcome at the office!!

Friendly staff, good with pets. Some things are still costly due to the nature of the visit but they will tell you the cost up front. So, you do not ha e to do it. Otherwise, a good place to take your pet. On a side note, do not be a jerk or jerket if you are unhappy. Politely express yourself, settle your bill, and leave. It is insane they have to put a sign up like in my picture because or jerkaholics. You do not have to come back if you are unhappy.