Sploot Veterinary Care - RiNo

Thank you so much for being so kind and understanding. I’m so glad we found a place where they actually helped Biku I do want to shout out to the person who helped us at the 2000 chester (Aurora) location. He was the sweetest,kindest, helpful, humble person we ever met! Thank you so much sorry we didn’t get your name but you are the best!

Sploots RiNo was absolutely fantastic with my mini dachshund puppy, Zero. We came in for his first checkup and a new set of vaccinations and everything went perfect. We were able to fill out all the forms online so no waiting. Zero got in right away, got checked out, and received his vaccinations all with very little pain or anxiety. It felt like such an efficient vet visit while still allowing for plenty of time for questions and them trying to learn as much as they could about Zero. Grace was such a first point of contact and really helped me and Zero feel at ease while being incredibly knowledgeable giving great recommendations. Dr. Casali was also was very informative and truly cared about Zero providing a lot of information and timeline for his future care. Zero absolutely loved the treats and toys and the follow up the next day on his condition was incredibly touching. I can’t imagine having a better experience. Everything felt modern and meant to provide the best care while making it as informative and easy for even the busiest pet owner. Can’t wait to continue to work with Sploots for many years to come.

This place was incredible. They tended to my cat, Icarus with the utmost attentiveness and care. Each doctor, tech, and front desk person that I spoke with was so kind and truly cared for my little bald gremlin. Can’t recommend this place enough.

My experience with this clinic has been extremely disappointing and exhausting. Over the span of about two weeks, I had to return four times because the cast placed on my dog’s broken leg repeatedly came off. This created unnecessary stress for my injured dog and ongoing frustration for me as an owner. A medical cast should not require this many repeat visits for the same issue. Yesterday, the cast was replaced yet again and by the next morning, it had already fallen off. At that point, my confidence in the consistency and quality of care was completely lost. When I contacted the clinic to request an urgent appointment, the interaction with the front desk only worsened the situation. I was spoken to in a dismissive and condescending tone and felt openly disrespected during the call. Instead of understanding or urgency, I was met with a lack of professionalism at a moment when I was genuinely concerned about my dog’s well-being. Throughout this process, I did not feel that my concerns were taken seriously. There was no clear explanation, no accountability, and no reassurance that the issue would be properly resolved. Based on my personal experience, I cannot recommend this clinic. Pet owners deserve professionalism, respect, and reliable care especially when dealing with serious injuries.

Dr Parker, Corrine and admin staff were absolutely phenomenal. I brought my sweet Huck in, and we had a few mishaps due to his severe anxiety. They were so patient, kind and went above and beyond to ensure his safety, comfort, and a positive vet experience. Thank you!