Banfield Pet Hospital

I started at Banfield South Mountain, which is always a great place. Found that my schnoodle Baxter had more than 20 bladder stones. They were unable to do surgery there, so I called the Banfield Biltmore location, spoke to Ashley, whom has been nothing but wonderful, kind, informational and great at her job. Within minutes she scheduled him for the next day for surgery with Dr Robinson. Dr Robinsin is an outstanding vet…spoke to me personally and explained everything, called me the next day to make sure Baxter was doing ok. I also have him on the wellness plan which helped payed for the visit, the urinalysis, X-rays and blood work. Outstanding customer service, thanks!

The staff at this location have been nothing but kind, gentle, and respectful with my kitten. I was honestly scared because of the reviews, but I can see now that it’s a bunch of lies tbh. I explained to them that I’m in college and my funds are anything but liquid and they helped me figure out ways to get my kitten the help he needed. They are extremely helpful and always handle him with care, if you were scared before you should definitely consider giving them a chance.

The worst location i’ve been to. The staff is rude and unhelpful. I’ve brought two of my dogs here at different times and every time has been a terrible experience. I’ve never even met the doctor who examines my pets, but from what her techs have said about her she sounds uncaring, unmotivated, and generally disinterested in helping animals. Additionally, when i called from my car after my appointment to ask a follow up question, i was on hold for 5 minutes. Then i hung up and called again. Immediately was placed on hold again. So i go inside, and the lady is literally just sitting there on the computer? Like okay i tried calling twice to ask a basic question that could’ve been answered in 30 seconds and you can’t just answer the phone? I’ve only been to a few other locations in the east valley but i always had a very positive experience at those ones.

DO NOT take your pets to the Camelback location! We recently switched to this location from the Desert Ridge one (wonderful staff!) because it's closer to home and have received terrible service and care. We've taken in both of our dogs for issues in which we barely spoke to a vet. All communication was done via their staff. Most recently, we took our female dog in for a cough and sneezing and its been weeks to trying to determine what's wrong with her with us pushing for tests to be done because the staff recommended we just "monitor her." At the last visit, we did some respiratory tests and were told we'd have results in 3-4 days. We have been following up for TWO WEEKS and were continuously told that the lab was taking a long time to find out that the Banfield team did not submit the correct paperwork so the lab didn't perform any testing at all. This was after they told us they were calling the lab everytime we called to ask for results, which means they never did because the lab would have told them they had a paperwork issue. I cannot say anything positive about this location.

Heartbroken and Furious I honestly can’t believe what just happened. I brought my dog in for a simple procedure, and they dropped him off the table. You read that right. They literally dropped my dog. Now he can’t even put pressure on his paw — he’s limping, whimpering, and clearly in pain. Watching him try to walk breaks my heart. When I reached out to them through the “wellness program” chat (which, by the way, I pay $80 a month for), their response wasn’t an apology or an offer to help. Instead, they told me to take him to another animal hospital — one that’s not even covered under their plan. So now I’m supposed to pay another vet out of pocket to fix what they caused? I trusted this clinic with my dog’s care, and they completely let me down. No compassion, no responsibility, just a “not our problem” attitude. My dog deserves better — every pet does. I wouldn’t recommend this place to anyone who actually cares about their animal