220,795+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 220,795 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
220,795 total
What are you looking for?
Most selected providers in "May, 2026"
This chart shows the distribution of the most selected pet insurance providers in May, 2026.
Providers with highest rating
19,892 reviews
11,235 reviews
5,658 reviews
55,033 reviews
15,092 reviews
Category with most reviews
This chart shows the distribution of review categories.
The agents have been great the problem …
The agents have been great the problem i had was every claim was incorrectly first denied by the automated system for lymphoma which is most definately new condition. making the call to have it resubmitted was just an extra step not needed on my end. other than once it got reviewed by an examiner it was a perfect experience it happened on all 4 claims so far 5/7/2026-5/28/2026. I honestly feel bad for the reps getting these calls and making more work in general. i suspect it is AI doing this and just talking to reps seeing how quickly they can put it back in que and the examiners can correct the wrong denial it is a shame that has to happen in the beginning. Other than this initially happenning this would be a perfect company experience.
Insurer: MetLife
By: maureen mcgeary-acord
It takes too long to be reimbursed.
It takes too long to be reimbursed.
Insurer: MetLife
By: Tiffanie Gillette
Good Job Pets Best! Thank you.
I’ve had Pets Best insurance for my kitty and dog since they were little and this was the first claim I have made in the almost 6 years I have been covered for them. The claim was for an illness and meds. I was pleasantly surprised by how seamless and fast the process was and by how quickly and by how much was covered by Pets Best. A+ I am very happy with this company. It seems to be all that was promised and I could not be happier. Thank you!
Insurer: Pets Best
By: Amy Corin
Unable to file a claim on their website or app for 5 days
When we adopted our cat two years ago, I asked my vets office which pet insurance they recommended. Embrace was highly praised so that's who we chose. Over the last two years I cannot think of one complaint about Embrace. We adopted a dog earlier this week so after her first Wellness visit, I added her to our Embrace policy and paid their premium. I can see all her information on the Embrace website, as well as the app, but their system won't allow me to process the wellness visit for reimbursement. I've tried multiple times a day for 5 days now. I even called Embrace midway through the week (I was on hold for about 30 minutes) for help. They emailed me a claim form which I have filled out and emailed back. That was 2 days ago, and I still haven't heard from them. Like I said, haven't had a problem in the last 2 years but now this. It's frustrating.
Insurer: Embrace
By: WendyT
The app is so easy to use
The app is so easy to use. I submitted the required documents and was notified of reimbursement in less than a week. This was my second submission and both times, it was super easy.
Insurer: MetLife
By: customer
Best claim and refund experience!
Best claim and refund experience!
Insurer: MetLife
By: customer
I have used FetchPet for years
I have used FetchPet for years - even when they were called pet plan. Very pleased with customer service and coverage
Insurer: Fetch
By: William Romanello
Hi-u take way too long to approve a…
Hi-u take way too long to approve a claim-absurd,not warranted-we had another top brand gog insurance & they gave the $ back in less than a week-way faster than u Guys-we may cancel if u dont approve how long it takes to approve a claim thx Rich
Insurer: Pets Best
By: Richie Bump Heaning
Pleasantly surprised how easy and Met…
Pleasantly surprised how easy and Met Life agents are so helpful to explain things! Not an ai person but a real person! Refunds are so fast! So bickering or bad vibes. Pretty straightforward! 🙏
Insurer: MetLife
By: customer