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There's no ifs, ands, or buts about it, your customer service is the best I have dealt with by far. Your attentiveness is unlike any other company. I am a new client, signed on in October 2007, and you have been absolutely wonderful dealing with me and my first claim. You have given me the sense that you really care about my Brownie, and I so much appreciate that. Thank you so much for being a company that really cares about your clients, the animals, our pets, just like they were a part of your own family.

I was unaware they would not cover root canal and removal of two teeth for my coton, as they do no dental. It cost me $1600. Root canals are not cheap and many dogs tend to have dental problems. Stats on this are high by about 3 years. My dog broke a tooth chewing. There are only 4 vet dentists in Illinois and 80 in the US, so it is quite expensive.

After being a customer with VPI since A'Sharel was a pup someone suggested that I look into Pets Best Insurance. In which, I did. The first time I inquired about their insurance they were not offering it in Tennessee. It was a while before they would have the insurance in Tennessee. Of course, I continued to inquire about the insurance and finally, I was able to enroll A'Sharel. What I have been most impressed with is them accepting her at her age. With some insurances they want accept your little one once they have reached a certain age. Well, A'Sharel had reached an age whereby I thought she would not qualify. Of course, she did and I have been happy every since. Also, each time I have spoken with a customer service person they have always been polite and very helpful. I have not had a need to file a claim as of yet. So, I will have to address that issue once it happens. So, I will say they are just wonderful.

This company is the way i wish my own health insurance was. There is a wide range of coverages available, allowing people to choose what they want and need for their pet. Everything is very clearly explained. They cover much more than any other company that i have investigated. I have had several claims and they have all been handled expeditiously and exactly the way their policy states. I opted for a $200 deductible and 10% co-pay. I reccommend them to everyone i meet and to every veterinary clinic in my area. Buy this insurance...you won't be sorry.

I really appreciated the help I've received from Khrystal Hinkel in customer service. I couldn't understand why I hadn't heard from PetsBest after having turned in my claim after a month, and after my call, Khrystal said she would check into it. It turned out my email attachment didn't make it through, so I decided to fax it instead. Khrystal emailed me back to make sure that I knew that they had received my claim and that it was being processed. I am just very impressed with how thorough and thoughtful she was in following up on my claim and letting me know what was happening. I just don't see that kind of service any more in ANY kind of company. So far, I think PetsBest is the best!

Embrance has kept me up to date with my pets insurance since I enrolled. The first time I filed a claim I was told when my vet faxed in my claim, and the following day I was told that Embrace needed my pets medical history and they contacted my vet to get it. Enbrace then notified me the day my vet faxed in my pets medical history so I would know that they received it. This keeps a pet owner from wondering if everything is going as it should. I don't have to worry when Embrace is around!

As a policy holder since July 2007, I continue to be pleased with the insurance product through Embrace. In addition, their customer service is outstanding! They take a personal interest in you and your pet and make me feel that my interests are their concern. Great company, great product, great service! Well worth the affordable premium!

I have two dogs and both have been covered under Embrace since last September. Near the end of January one of my pups suffered a laceration on his rear left leg that required surgery and stitches. So this was my first time putting Embrace to the test and I am very satisfied! I sent Embrace my claim forms two days ago and they've already received it, processed it, e-mailed me an Explanation of Benefits showing what they did and didn't cover (as well as how much coverage I have left), and cut me a check! Amazingly fast! How can you not be happy with that?! I highly recommend them!

Subject: RE: Robert Lerner Embrace Claim Explanation of Benefits EPI:0100098Laura, I want to thank you for your prompt action on Oskar’s claim. I have used other insurance companies in the past and they have both more expensive and less responsive. I have only been a client for a few months and I realize you have lost money on our relationship but that has not stopped you from prompt, satisfactory responses. Thank you for your good service. FYI, my Vet, Hometown Animal Hospital has asked me about your company. They had previously had been recommending another company but I related my satisfaction with Embrace and I believe that they might switch to Embrace.

When I adopted my 11 year old, deaf, slightly blind, dog with kidney issues I started researching pet insurance. I looked at every pet insurance website I could find and read through almost everything on coverage, what's excluded, and got quotes. Pets Best was simply the best one I had seen so far, better value than VPI who wanted to charge me $68 (Pets Best charged around $44/month). If you read everything through, it's quite clear and simple. I knew my dog wouldn't get covered for a large bill due to his kidney failure later, but they covered whatever they could for that hospitalization and his euthanization and cremation. Pets Best has had the best customer service I've seen. When I adopted my 3 month old puppy 6 months later, I immediately signed him up for Pets Best and locked in our low rate of $32/month. I've seen a few new insurances recently that also look pretty good, but in the long run I think Pets Best will still benefit me the most. Just recently, my dog was hit by a car and having Pets Best really helped keep me calm as it was one less thing to worry about. I'm absolutely satisfied with their service and their coverage!