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my two cats haveen member of ASPCA for almost two years,not to mention every time i called with conserns and question i been educated with the most caring voice and advise.recently i lost one of my cat due to hte sudden illness every claime i submited review fairly with speed, prouces,i am so happy and totaly satiesfy by joyning with, this insurance company(ASPCA) above all the best sweet caring knowlegable reprasentive thank you for all the love and careing.

I simply cannot say enough about this company! If only humans could have this level of customer service, care, premium cost and compensation! Our dog was abandoned and 'walked' into our life with no collar and underweight. We hadn't had a dog in 10 years and I had no idea of current costs. At the dog park there were several people talking about their experience with pet insurance companies,(I had never heard of it), so I researched AT LEAST 7 companies, compared rates but was sold when I called Embrace. I spoke to a 'live person' who answered questions I didn't even know I had until she started informing me of all they offered. Kodo (mixed Rotty & ?) developed an allergy that involved many visits to the vet within the first few months of coverage and they covered it so well. But the most surprising and most AMAZING fact is they are also covering Kodo's accupuncture treatments!!! He has a possible torn ACL and after researching all the pros & cons of surgery, I knew there had to be another way. I found a terrific new, ultra-forwarding thinking vet whose methods are working without surgery. I was concerned Embrace wouldn't cover the charges and was worried how to fit these treatments into our budget but that isn't a concern anymore!!! I am so confident in Kodo's coverage that a lot of stress has been alleviated. I wish Embrace would advertise more or at least send out promo material to every vet they receive a claim from. I talk about them everywhere there are animals and owners! We chose the premium coverage & it is still less than a tank of gas for my vehicle! You can't receive better insurance anywhere else.

I have had my elderly lab insured with them for almost 10 years. The premium has continually increased with decreasing coverage (most recently $102/month). They also have a manifest clause in the coverage that does not cover a condition from one plan period to another for 6 months. Basically, an existing condition is only covered for six months such as osteoarthritis. The customer service representatives are courtesy but are not knowledgeable about the details of the policy. Lastly, they charge a 10% cancellation fee. I

I have 3 pets signed up with Pets Best. 2 cats and 1 dog. 2009 has proven to be a very trying year with all 3. The dog had developed a violent cough. After seeing the regular vet he was off to a specialist. $1568 later we have a diagnosis of "allergic chronic bronchitis". Multiple claims were put through for this dog. Every single one was paid at the 80% after deductable. Checks were in my mailbox in less than 10 days. My out of pocket expense? $333. I've called several times with questions and have had great support from the customer service team. The cats have gone back and forth this year with Irritable Intestinal disease. One had to have a barium sweep. Both have cost me hundreds of dollars! Pets Best again paid the 80% after deductable in record speed. No questions asked! I have heard stories from friends and colleagues about other pet insurance companies. I am so glad I went with Pets Best. I have nothing but good to say about this company. Smartest decision I ever made.

My 1 1/2 year old tcup yorkie was recently very sick and passed away. The vet bills from her 5 day hospital ordeal were over 1800.00. After submitting my bills I was pleased to be reimbursed for 900.00. The vet was unable determine the cause of illness and wrote a few things that could be considered genetic so I was concerned that they would not pay for her diagnosis. Much of her treatment included medicine which I do not believe I was covered for. I found their customer service very helpful and payment was quick and easy. I was also pleased that they cancelled my policy without charging me additional premiums since my pet passed away.

I was one of the first customers with this pet insurance company (my original policy number was 195) starting in 1989. So, over the past 20 years, I have paid a lot in premiums. I had the misfortune of having two diabetic cats in a row. Pet Secure (formerly Pet Plan) did provide excellent service for a lot of years. But, with my last diabetic cat (who also had kidney disease), I started to have a lot of problems. I would have fights with the reps, including one woman who wouldn't let me say a word and was yelling me down. Then my claims started to be paid on a sliding downward scale (down to 50%)as I was making too many claims. Well, I paid 10 years of premiums on that cat with the expectation that if he became ill, his vet bills would be paid. Unfortunately, Pet Secure didn't have the same expectation.

I have 2 cats (we lost the third late '08), 1 dog and two 60 gallon fish tanks. Having insurence was always in the back of my mind, but I never seemed to do it. I was the lucky winner of the Petsecure Pet Month contest and 1 year of pet insurance was just one of the many wonderful prizes I recieved. I count my blessing that I have never had to use it, but have a small dog(Pomeranian) in what seems to be a big dog world, it sets my mind at ease. It was easy to register and they sent me out a complete package outlining exacty what was covered. There are not many things they don't cover and at a reasonable price. When I called them they were very friendly and helpful. Petsecure has my vote for a top notch company with excellent customer service! I will continue to keep insurance on my dog with Petsecure even after my year has expired! I would reccomend anyone with a pet to explore Petsecure's options. I did a little exploring prior to winning the contest and was not very happy with what I found as other companys did not meet my needs.

Working with Embrace has been one of the most pleasant experiences I've had with any business. Our bulldog developed a severe limp when he was only 11 months old and after consulting with a couple of orthopedic specialists, came to the conclusion that he would need to undergo surgery to repair a patellar luxation (make sure you get a second opinion...the first surgeon wanted to do some exotic TPLO surgery to fix a cruciate that turned out to be perfectly intact). After surgery (which went very well) we submitted our claim for the initial X-ray with our regular vet, the consult with the surgeon we went with, and for the surgery itself. The claim took a little while (~2 months) to process, but that was entirely due to the delay in getting detailed records from the different providers. Embrace kept me in the loop the entire step of the way about what additional items they still needed and how I could help in getting them, and ultimately the claim was accepted - very fair and transparent. Can't say enough about how customer-oriented and caring they are. While I hope not to have to submit another claim for our boy, it makes it much easier knowing that we have a policy with such a great company.

I decided to go to the breeders house with my sister to see her puppy (just born at the time). I had no plans on getting a dog, I was just going along for company. When I got there and seen all the dogs I feel in love. The breeder informed me that someone backed out last min and there was now a dog available if I was interested. How could I say no! 8 weeks later we went out to get our puppies and I had everything home waiting for her, new bed, blankets,toys, treats,leashes etc. One thing I didn`t think of was Pet Insurance. Our breeder had a Puppy Package ready and informed me that he had signed Mia (what I named my puppy) up for a Pet Insurance Trial Package. That encouraged me to look into it further and seen all the beneifits, and signed her up permently. Some people have the attitude that nothing will happen and if it does then they will just deal with it. I like having the peace of mind that Mia is looked after, I hope I NEVER have to use it, but I sleep better at night knowing that if I need to use it she is going to be well taken care of. The staff at Pet Secure are excellent, they are so friendly and answer all my questions and always ask hoe Mia is doing. I would and do reccommend Pet Secure to anyone that is a pet owner. My little girl is taken care of and that means the world to me!!

When my 15 month old was diagnosed with luxating patella, I was shocked. When I had the consultation and got the bill I was devistated. The doctor told me my insurance would more than likely not cover it. I did my footwork anyway, and Embrace kept me posted almost daily on what they needed from me, and what would be left to do. It brought me to tears when my puppy's surgery was authorized. I am eternally grateful for the financial load they lifted off my shoulders. That left me with the ability to focus on my pet. They even asked for pictures so they could see my puppies! I really felt like they cared about my puppy, and when surgery was done, I got an email with well wishes. They are top notch, and amazing.