PHI Direct | Pet Insurance Review

4.1

out of 5

Number of reviews 36

PHI Direct is designed to put budget-friendly pet insurance in your hands for the ‘just in case.’ With PHI Direct’s new-condition coverage, policy premiums are, on average, 50.7% less for dogs and 46.3% less for cats than other Canadian providers* – so that way they can be there for you for the big financial hits of initial diagnosis and treatment. They provide up to $10,000 of coverage per year, 80% reimbursement on eligible vet bills, telehealth coverage included as-standard, and one low $200 annual deductible – so your vet bills are covered sooner. *Source: 2024 North American Pet Health Insurance Association (NAPHIA) Industry Data Report, Section 3: Average Premiums (Canada) / PHI Direct’s average premium for cats is $21.87/ month compared to the industry average of $40.73. PHI Direct’s average premium for dogs is $38.66/ month compared to the industry average of $78.41
1

out of 5

POSTED: | BY: Maryna

I do not recommend PHI Direct.

My cat's policy was cancelled simply because I got a new credit card — and PHI has no way to update payment information online. The only option was to call, but every time I tried, it was outside their limited business hours. As a result, I was told I had to start a new policy from scratch, pay a $40 registration fee, and that my original $36/month rate was not guaranteed. All of this could have been avoided with even the most basic online account tools, which every other modern provider offers. Customer service was unhelpful and rigid, showing no concern for retaining clients. I’ve now switched to a provider that offers proper digital support and flexibility. Would not recommend PHI Direct.
1

out of 5

POSTED: | BY: Maria

Scam

I had to take my dog to the vet as she was having some breathing issues, I knew I had to wait 12 days for the insurance to cover the policy, anyway I called to the insurance and the lady told me over the phone that I could start a claim and the claim department will make the decision . On the 13 day after I subscribed to the insurance I took my dog to the vet again , the 12 days grace period had past already and my dog was covered, I took my dog because she has a lump in the joint if her leg and the shoulder so I open the claim for both visits 4 weeks after. On Monday I received an email from PHI telling me that my dog is not covered as the breathing pelriblrm she had was already a past condition ( she had kennel cough last year ) I don’t think the problem she has now has nothing to do with that condition from the past year and the lump in her leg was not there before. They made the decision and they will not cover both visits. I am looking for other insurance provider for my dog.
4

out of 5

POSTED: | BY: Marie

PHI for Leo and Tikki!!

I recently switched pet insurance to PHI in April. I can't give a full review as they are still gathering info for my claim for Leo. However they have been very good at communicating.
1 comments

POSTED: | BY: Almira

you will see the good communication when it comes to pay your money back :)

1

out of 5

POSTED: | BY: Kelly

WARNING - please don't go with PHI!!

I am devastated at my poorly made decision to switch to PHI Direct. I did not fully understand their policy (my own fault), and that decision has for sure shortened the life of my dog. Once they have a condition that needs to have a claim, they will only cover that until the next time the policy renews. If you have a breed that is likely to have an ongoing issue (such as a heart condition), sorry about your luck, they'll only cover it for the remainder of that policy year (if they cover it at all), then they consider it a pre-existing condition. Crappy customer service, long wait times, no invoice. Just awful! Please please please understand this policy clearly before you consider signing up. The cheaper premiums are that cheap for a reason, and not worth losing your pet early because you suddenly can't afford to keep treating their condition. What is the point of having insurance if they stop covering you once you have a problem? Please take this warning and avoid this company if you want long term coverage.
5

out of 5

POSTED: | BY: Andrea

Grateful for PHI Direct Pet Insurance

Customer Service awesome - Payment for coverage for TPLO was received within days of surgery. Process was painless and stress free. Communication via text and email was issued every step of the way. Would highly recommend this Pet Insurance. Rates are affordable. Five stars from this happy customer.
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Monthly Cost

As low as $8.44 per month for cats and $11.20 per month for dogs with average premiums of $38.66/mo for dogs and $21.87/mo for cats.

Coverage

PHI Direct covers: Accidents, New Illnesses, Emergency Care, Sick Visit Exam Fees, Applicable Taxes, Referral and Specialist Fees, Alternative Therapies, Anesthesia & Surgery, Behavioural Therapy, Dental Tooth Fracture, Diagnostics, Euthanasia, Hospitalization, Imaging – CT Scans, MRI and X-Rays, Medical Devices, Medical Procedures, Prescription Medications, Parasites

Payout Limits

Two annual policy options: $5,000 or $10,000. 80% reimbursement on eligible vet bills. Your co-insurance share is 20%.

Deductible

$200 Annual Deductible

Age Limits

Pets must be at least 7 weeks or under 14 years of age at the time of enrollment. Once enrolled, coverage will continue for as long as the pet remains enrolled.

Waiting Period

For Accidents – 48 Hours  For Illnesses – 14 Days  For Cruciate Ligament Conditions – 60 Days

Exclusions

Understanding what is not eligible for coverage is as important as knowing what is covered. Like most pet insurance policies, PHI Direct does not cover pre-existing conditions. With ‘New-Condition Coverage,’ any condition experienced in one policy year will be considered pre-existing in future policy years, including any associated or bilateral conditions. For a full list of what is not covered, please see the PHI Direct Policy
PHI Direct Pet Insurance detail
PHI Direct is good basic coverage for your pet – without being weighed down by costly premiums. Urgent Care is why you need insurance most. So why overpay for long-term coverage that protects you for every possible outcome? With PHI Direct, each year you’re buying a year’s worth of pet health insurance coverage with enough of a payout to get you through a typical pet medical crisis. With PHI Direct, you get 80% reimbursement on eligible vet bills, two annual policy limit options of $5,000 or $10,000, and one low $200 annual deductible – so you start getting paid back sooner. PHI Direct’s ‘New-Condition Coverage’ approach provides protection with very reasonable premiums over the life of your pet – up to 50% less compared to other insurers* – and provides you with enough reimbursement benefits for the vast majority of incidents that impact most pets. PHI Direct might be a purr-fect choice for you, if: You’re on a tight budget and you want coverage for the ‘just in case’ Your pet already has been diagnosed with a pre-existing condition, but you want coverage just in case any new accident or illness might happen to them Your old insurer’s prices got too expensive, but you want protection just in case something new pops up PHI Direct isn’t for everyone. We hope to provide pet guardians with options when it comes to their pet’s well-being. PHI Direct might not be the right fit for you if you’re concerned about ongoing illnesses. Too many pets in Canada don’t have the protection of pet insurance. Our goal is to bring affordable pet insurance to more Canadians than ever before.  The PHI Direct new-condition coverage approach will help protect more Canadian pets. Explore whether a PHI Direct pet health insurance policy is right for you and your pet and learn why pet guardians choose PHI Direct. *Source: 2024 North American Pet Health Insurance Association (NAPHIA) Industry Data Report, Section 3: Average Premiums (Canada) / PHI Direct’s average premium for cats is $21.87/ month compared to the industry average of $40.73. PHI Direct’s average premium for dogs is $38.66/ month compared to the industry average of $78.41
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