Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,152

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Forest Park Animal Clinic

POSTED: | BY: Shauna Brooks

I highly recommend Pets Best!

Direct deposit is super convenient. I've never had a problem with claim processing. They set me expectation for processing delays then paid me 48 hours later. I like the flexibility of coverage and deductible to help manage monthly premium costs. And I love that my deductible applies to the full calendar year rather than individuals incidents! I know there are lots of choices for pet insurance, but we came to Pets Best several years ago after a less satisfactory experience with another company, and I've never had a single regret. We've also taken advantage of the 24/7 televet service a few times and found it very helpful. I think it's great that Pets Best includes that service at no additional cost. I highly recommend Pets Best!
5

out of 5

POSTED: | BY: Whitney Barney

Amazing company! Just amazing!

Pets Best has been the best decision I have ever made for my pets. They are quick and fair, and it gives me peace of mind for my golden.
1

out of 5

POSTED: | BY: REBECCA FELDMAN

Low Insurance Quality

Took awhile to get the claim reviewed and the insurance did not cover the pet services. I had better coverage with the Banfield plan that I had previously for Valvatorez. I am paying more this year for pet services for Val this year than I did last year. I am not really seeing benefit of this insurance to date. If the benefits are not realized, then I will not renew for next year.
5

out of 5

POSTED: | BY: Danielle Sarlo

The best pet insurance

Pets best is extremely easy to work with. They are very efficient with claims and provide clear explanations. The app makes uploading documents a breeze. Have been using pets best for almost 5 years now.
3

out of 5

POSTED: | BY: Mary Duarte

Claims are processed fast but I wish…

Claims are processed fast but I wish the coverage was better and paid more. My vet bill for 2 dogs was $1300 and only $360 was paid.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

Get a quote today

Leave a review