MetLife | Pet Insurance Review

I've tried calling and emailing so many times with questions about my claims, and haven't been able to connect with a live human to help me. The only humans I've spoken to were the sales people who set up my premium. Very disturbing. My dog has had to see the vet numerous times since we recently adopted him. I'm grateful to have insurance, but the claims submission process is spotty and inconsistent on your phone app and online platform, sometimes telling me you need additional info when you shouldn't. It is causing me to lose trust that MetLife is accurately calculating what I'm actually owed in reimbursement or not. I am trying to be better about submitting soap notes with the invoice, but there is understandably a delay with acquiring these documents--soap notes and test results are not available immediately after service. So... I suggest you give clearer directions to your customers on how to submit claims so that they aren't bombarded with emails from you saying more documents are necessary. There should also be a clearer log of claims submitted, processing, and EOBs.. it's very clunky and I've resorted my making my own table on Google Sheets to track this all. I'm doing so much more work than I thought I'd have to, on top of handling the stress and emotion of my sick dog.

Fast claim settlement!!

I have been very impressed with the punctuality of service and how great the representatives are on the phone when I’ve needed to call this year!

Claim process easy for the most part. Uncomplicated ones get processed quickly.

Met life was very supportive when my little beagle Molly passed away. They helped me with her last claims and also sent our family a sympathy card. I would highly recommend Met life to any fur parent. Staff are kind and empathetic and truly go over and behind to make you feel heard and supported