Figo | Pet Insurance Review

We bought FIGO pet insurance for both our cat and our dog in September 2015. So far, they have been terrific! First, I love the portal where we put all the claim submissions---it's quite easy! Second, I really appreciate that Lauren calls or emails me whenever our claim has been processed. Further, she has taken the time (on multiple occasions) to share her expert perspective as a vet tech---specifically about some issues relating to my furry beasts. In addition, Lauren was very helpful in digging through the existing vet records (prior to committing) to let me know what would be considered "12-month-pre-existing", versus what would not. While I do wish that FIGO would also cover special required food (ie perscription food and probiotics, for example), all in all, I think they are really great! I was quite nervous about getting pet insurance, and I'm appreciative that they have made the process painless. Thanks FIGO! PS> I think it's adorable that they send little 'get well' cards in the mail :) That said, you might want to consider emailing cards instead, and then putting that postage towards a good cause (ie ASPCA)...just a thought. But I really do think it's super cute!

Great plan (they cover what they say they will cover)...no haggling!

I've had good experiences with their customer service. I like having my pets records on hand so I can provide them whenever I need to. I haven't had to file a claim yet so I'm not sure how well that will go.

Figo has been the best choice for me and my 4.5 year old Chihuahua, Rio. I've had him insured since before I got him in 2011, but unfortunately I went through a couple of different companies that had ridiculous limitations and outrageous per-incident co-pays. One company went out of business entirely! Figo's policy is so comprehensive, and allows for a once-annual co-pay and 90% reimbursement. It is truly the best peace of mind. I would recommend a policy to any pet owner!

Thankfully I've only had to submit one claim but it couldn't have been easier! I uploaded my vet bill & within a couple of days my claim had been processed & applied to my account. The customer service is excellent as well. I had a million and one questions before signing up & every concern was addressed! Loving this pet insurance. The biggest perk to FIGO over most other companies is the coverage of the vet's exam fee. That is a huge plus for me with a young, relatively healthy dog. Sometimes the exam fee is the biggest expense of my visit, so knowing it's covered is a great comfort!