Figo | Pet Insurance Review

I've never had pet insurance before, but adopted a 1 1/2 year old cat. Since his prior life experience was not well known, I wanted to be prepared. I prefer to deal one on one with people versus the computer when researching purchases, and Figo's customer service person Lauren was exceptionally helpful. I haven't had to use my insurance yet, but I have peace of mind knowing that I have coverage should my lovely cat need anything.

I have two dogs. I was using Embrace but switched to Figo. They have been very responsive when asking questions. My only issues are have been that I had to ask specifically what would be an exclusion when purchasing the insurance. They did not come out up front like Embrace. It also takes some time for a claim to be processed. However, I do like that you can submit your own claims online. Lastly, I wish they offered wellness.

I switched pet insurance companies to Figo a few months ago. Figo representatives have called me to make sure that everything was satisfactory. That was nice. Shortly after I switched to Figo, my Golden Retriever needed unexpected surgery. I thought for sure I was going to have a problem as I only had this coverage for a very short time. (I had been with my former insurer for 7 years). There was no problem at all and I was promptly reimbursed per my coverage. Thank you!

I have had a wonderful experience with FIGO thus far. My dog was sick and needed blood work, X-rays, follow up visits, medication, etc. once the deductible was met, they paid almost everything. It took a couple of weeks to get my reimbursement but I thought it was fairly timely. The only reason I gave 4 stars was because of this and because I have really only had one experience with them at this point. I would definitely recommend FIGO. This insurance saved me a lot of out of pocket expense with just one illness. We never found out what was wrong, but it waded up quickly and was a very high vet bill!

We were given pet insurance as a benefit at work. At first I was a little skeptical about it because working in the Veterinary field you find out real quick who's good and who's not. Once I got everyone uploaded into their own profiles shortly after a representative called and e-mailed me just to check in and see if I needed anything. She even made it personal and commented on how cute my cat was, which really goes to show you she researched my account before contacting me. Figo has more than proved themselves. Thankfully I have only had to submit one claim and they were very fast and explained everything. They even sent Brie a get will card which was personally addressed to her and hand written. That speaks volumes about how much they care. When you call their office you get someone right away and it's not outsourced which makes a huge difference. I am very please so far with everyone I have felt with.