Figo | Pet Insurance Review

I have always been a proponent of pet insurance. My last dog got very sick, and pet insurance made me able to get her the care she needed without worrying about the cost. Figo was instrumental in helping my current dog get better. She was starting to display neurological symptoms. I was able to get her an MRI and figure out what it was - hydrocephalus - and Figo paid 90% without any questions! Extremely Quick Service, too! I love how easy their app is, and their website and text service. Excellent company.

I received a personal call today to explain the details of my recent claim processing. She was very friendly and helpful. The claim matched my expectations of reimbursement. I even received a get well card in the mail for my dog!

With two cats, and knowing the history of pet health care costs through long experience, pet insurance seemed like a no-brainer. After reviewing the available options, the logical solution was to choose Figo. Why? Figo offers the most affordable and accessible plans. When you do the math, it makes good financial sense. More significantly though, as anyone who has ever filed an insurance claim knows, the claims process is usually not the most pleasant experience between a consumer and the insurer. But I have found that Figo has turned that notion on its head. Claims are incredibly easy to file, amazingly quick turnaround time is also a big plus. What really clinched it for me was the customer service reps. They are not only friendly, courteous and super helpful, some of them know oodles about pet health, all of which makes every call a great experience. I cannot find any reason to go back to the old insurance model, especially when I can do everything from my iPhone. (Too bad for the cats, we can't conduct their vet visits from an iPhone.)

When we picked up my dog he was healthy and happy. We immediately submitted a VET check sheet for FIGO's record. I signed up for FIGO the day I picked him up (9/18/16). I also submitted a VET CHECK from the Breeder from 9/9/16 stating he was healthy 2 weeks before we got him. Unfortunately 3 days after we picked him up he caught some kennel cough/pneumonia. As this was during the waiting period we did not expect it to be covered and were slammed with a hefty bill from the hospital. He was recovering but then ate some type of toy fur on Friday (9/23/16) and aspirated vomit into his lung. We took him to the vet and he was confident that FIGO would cover this as an accident as a dog throwing up and creating aspiration pneumonia is an accident. FIGO did not cover the aspiration pneumonia and we are extremely upset. They did not even offer to reimburse a portion of it. I am confident going forward they will help us if an emergency arises.

I have two dogs both covered by FIGO. I love the customer service and love pet cloud. This company is excellent!