Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,441

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 2.6
  • 4.4
  • Count
  • 1
  • 5
  • 2,441

Updated: November 13, 2023

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: John

AWESOME coverage and support

Figo allows me to provide all the healthcare needed for my beloved Rupa. Covering accupuncture and diagnostic imaging make tough decisions easy and having all the info easily uploaded and stored in the cloud really helps when I can't remember what and when vaccinations, appointment schedules... Icing on the cake is the quick and friendly support staff! Thanks, John
4

out of 5

POSTED: | BY: Bonnie

Great communication

I've only had FIGO for four months but I have had a pretty good experience thus far. I had to appeal some claims & that process was reasonable. They provide frequent communication/updates which is much appreciated. I find the pet cloud pretty confusing and challenging to navigate.
5

out of 5

POSTED: | BY: Cailin Denton

Great experience!

Easy claim filing, user friendly pet cloud, and helpful customer service!
5

out of 5

POSTED: | BY: Marthina Manick

Peace of mind

Fortunately I haven't had to use it but it gives me such peace of mind knowing I have it. When I first called looking for information, I was pleasantly surprised by the patience and understanding I received during my many, many questions. Thanks for providing a great service.
4

out of 5

POSTED: | BY: Gina Malizio

Figo

Everything I heard was spot on. I've had a few minor hiccups with submitting a claim and attaching documents from my pet cloud. I've only submitted one so far, it's taken a little bit longer than I would like but it's nothing major. But the product and service is solid and I like what they are offering, it all seems legit and works for a pet owner and not against them

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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