Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,622

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 3.0
  • 4.4
  • Count
  • 1
  • 4
  • 2,622

Updated: May 29, 2024

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Laura Clark

Information

Katie was extremely helpful with giving me all the information I needed to switch my pet insurance to Figo.
5

out of 5

POSTED: | BY: Danielle D'Arrigo

Katie was the greatest!

Katie helped clarify everything for me and she really out my worrisome mind at ease. Thanks Katie !
5

out of 5

POSTED: | BY: Lauren Patterson

Figo is THE BEST!

I am SO excited to have joined the Figo Family. They were SO helpful, and answered any and all questions. They do not push any sort of program on you. Their site offers very clear information, but any questions you have, the Figo team is quick to respond. I spent well over 10 hours analyzing various pet insurances, and Figo offers the best coverage, at the best rate! Plus their customer service is top notch - and to me that makes a difference!
5

out of 5

POSTED: | BY: Sandra Lee

Great information!

Katy Kilroy was great in explaining everything about Figo insurance for my newly adopted dog. Prior to calling Figo, I spoke with a rep from another insurance co. who was incredibly unhelpful. I was encouaged to speak with Katy, who was not only informative but answered all my questions and gave me some helpful hints. Thank you, Figo, I look forward to signing in with you!
5

out of 5

POSTED: | BY: A. Tucker

Great Insurance and Customer Service

After comparing pet insurance companies and other policies offered, I was thrilled to find Figo. I love that you can customize your plan in order to have an affordable premium, and the coverage is superior to other plans out there. The customer service representative was very helpful and took time to thoroughly answer all my questions. It's so good to know that my two little dogs now have insurance coverage as they get older.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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