Figo | Pet Insurance Review

If I could give Figo pet insurance a 0, I would. The entire experience was maddening and I would not recommend them. On two different instances with my puppy, they denied emergency claims after making me call the veterinary hospital to get more notes from the vets that treated her. The vets also provided letters substantiating the visit was warranted and if not seen my puppy. may have died, but the claims were still denied. They knit pick through the vets notes and try to find something that they can use to deny your claim and they did this on both claims I filed. I have since switched to another pet insurance and have had no issues so obviously Figo does not want to help their customers, but only make money on premiums and then give you nothing in return. I strongly do not recommend this company.

Not helpful

I am new to having pet insurance . The claims were super easy to do . I was worried it would be hard to do since drop down boxes for your claim. The process was so easy… they were so fast with reviewing the claim and the money was in my account in a few days. I did have questions about my policy and a claim for surgery I was going to have to make. I called the customer service line. I didn’t have to wait and the woman helping me was so helpful and kind (and patient ) bc I had soooo many questions . I was alittle skeptical starting my first claim but the experience I had was amazing . ( I don’t normally do reviews but always look at them but wanted to write one so I can help someone who is reading this) During a super stressful time with my dog needing surgery this part of the process was so easy and no stress . 10/10 recommend

First time user needed help filing veterinary invoice and received cordial professional help from agent.

The price for this insurance sounds super fake but it wasn’t. I’m paying $60 for unlimited annual benefit, $750 deductible and 90% reimbursement. Plus it covers the Vet Exams, Rehabilitation, and the Wellness Plus Package. For Example I just went to the Vet 2 days ago for some shots heath certificate and much more. It was $113 and I ended up paying $21 of my own money. If it’s always going to be like this I’m staying with FIGO Pet insurance for a very long time.