Figo | Pet Insurance Review

I bought this because my dogs are getting older and I know I don't make enough money to pay for everything if they got really sick. I chose a plan for my older dog which included dental stuff (which I made sure it did because old dogs tend to have bad teeth), and when I had to have a dental procedure done on her, then filed the claim, it was denied. I looked back through my policy, and it should have been covered. So I contacted support asking about it and was given this very curt "screw you" type of message. I tried filing it again in the hopes that it was just a mistake and I got bad customer service, but it was declined again. So I paid over $300 for pet insurance that I couldn't even use when I needed it. Worst waste of money in a long time. Luckily, my vet was willing to work with me and did the surgery at a reasonable price. Do not work with this company. They're only here to take your money, and will not help when you need it.

Easy to get insurance but they find every reason to not pay out.

I haven' had to file a claim yet so it's hard to review the company. I am knocking off two stars for premium increases that I have not been warned about.

Don’t sign up for the Wellness extra they barely pay anything out and it’s pretty much a one and done the first time you get your wellness checks during the year. Lots of lures to make it sound good but it’s a dud.

I found working with Figo very easy and the employees very helpful and responsive. My one issue is privacy. We did not want our animals names and the city they lived in and their picture to be viewed by the public. We wanted their names and the pictures just to be viewed by Figo for identification purposes in case they were lost. With that in mind, we never posted their pictures. Other than that, everything was perfect!