Embrace | Pet Insurance Review

I reviewed my options and chose Embrace based on other people's recommendation. No surprise, on my first claim Embrace found reasons not to cover my puppy. I signed up for coverage on 2/1/10. I was told that after a 14 day waiting period, my puppy that we had adopted from a rescue would be covered as of 2/15/10. On 2/22/10, I took my puppy to the vet for his final set of booster shots and had the vets fill out a claim form. Upon filing my claim, I was told that since he didn't see a vet during his 14 day waiting period, that he wouldn't be covered until March. NO ONE EVER TOLD ME THE DOG HAD TO SEE A VET DURING THE WAITING PERIOD IN ORDER FOR COVERAGE TO TAKE PLACE. EVER. Still, even though he was apparently NOT covered during that month, Embrace still charged me for February's premium, even though he was NOT covered and refuse to reimburse me for this month of non-coverage. Like every other insurance company I've ever dealt with, if they can find an excuse NOT to pay, they won't. Maybe this would be a good thing to have in terms catastrophic situations - dog gets hit by a car, ingests poisonous material, etc., but for one's average pet costs - shots, check-ups, etc., I don't think this insurance helps at all. I'm giving them a "2" rather than a "1" because their online response time was quite fast... but only to tell me that I wasn't covered and they couldn't help me or refund my money. One would think they would be empathetic to rescue dogs who may not have detailed history of care, but one would be wrong. I can't help but feel mislead and cheated by Embrace pet insurance and their not being forthcoming on stipulations required for my puppy to have coverage, and then refusing to reimburse me for the month's premium they charged when my puppy was not covered.

I'd had insurance on my Boerboel, Durga, for about five months when the thought occurred to me that I ought to be filing claims for all these puppy inoculations and wellness products such as flea/tick/heartworm meds. Once I did get my claim together, it took less than a week for processing to occur and, maybe, a week later, my check arrived. Great service, caring people. Not your average insurance experience in a country where problems with our (people) insurance industry are a serious issue!

Less than a month ago, my dog had to have six teeth extracted -- and I've already received a check from Embrace! Everything went smoothly, I was contacted quickly when more information was needed, and everyone I dealt with was super-nice and helpful. It's the first time I've made a claim and I'm really pleased -- thanks!

I have 3 wonderful cats. I have found Embrace to be absolutely wonderful. They explain the policy very well and covered the services for my 1 year old cat. When you set up direct deposit with them, you simply have your claim paid and the funds deposited into your account. They let me know they received the claim the day they received it and processed the claim within 24 hours stating I should have my payment within 5 days. Now that is service. I highly recommend Embrace for any pet owner. I rate them a 20 out of a top of 10!

We bought this insurance last year when we brought our new puppy home. They initially covered his shots and one other claim. Embrace had no problems taking our monthly fee, but when we file claims...they found any excuse NOT to pay them. We are NOT happy with Embrace!!! We'll be going with another insurance company.