Belltowne Veterinary Center

Nicole Cassidy

Our first visit was amazing. The front desk staff was attentive and nice. They greeted me when I entered the lobby and I didn't wait very long to be relocated into a room where the Dr. was waiting for me and my dog Luna. Both Dr. W and her assistant were focused on my concerns and asked appropriate questions to get a thorough history on my dog. I felt they genuinely cared about the health and well-being of my pet. Dr. W had great advice for my dogs autoimmune disease and other health concerns. I look forward to bring my other dog there next month.

Aug 25, 2023

Naomi Hagelund

I am deeply upset and dissatisfied with the service provided by Belltowne Veterinary Center. It took an inordinate two months to schedule an appointment for my suffering dog, a wait that seemed like a lifetime due to the agony he was in. Despite the lengthy wait, the staff showed a striking lack of compassion and interest when we finally did get our appointment. Their demeanor was apathetic and they exhibited an unprofessional attitude that made our difficult situation even more distressing. The communication from the center was disappointingly disjointed and poorly handled. They promised to send me a link to purchase the required pain medication online, but this did not arrive until a full day later, creating unnecessary anxiety and inconvenience. Furthermore, the prescription was not even listed in my account, leading to further confusion and time wasted on multiple phone calls. The handling of the prescription was completely disorganized. I was told to choose any 100 mg, 30 count carprofen, only to discover they were all out of stock. When I selected a 60 count option instead, my purchase was denied due to it not being the 30 count. Moreover, the staff's response to my desperate plea for help to get the medication was both disheartening and frustrating. When I drove the 45-minute distance to pick up the medication, hoping it would be ready, I was met with an indifferent and unaccommodating attitude. They made me feel as if I was an inconvenience, despite my dog's obvious distress. To make matters worse, they have now refused to release the prescription until my dog is tested again, which means I cannot even transfer the prescription to another vet. This whole process has been extremely frustrating, and the lack of compassion shown towards a suffering pet and their distressed owner is simply unacceptable. It's a real shame that Belltowne is the only veterinary center accepting new dogs in the Mason County area, but given my experiences, I'd rather endure the long drive to Seattle than subject my dog to such poor service again. Overall, I am beyond disappointed with Belltowne Veterinary Center. Their unprofessional conduct, lack of organization, and scant compassion for animals in need, leaves a lot to be desired. I will certainly not be using their services in the future and strongly urge other pet owners to consider other options.

Jul 27, 2023

Bobbie

Belltowne vet was very accommodating to my Gabby cat. Front desk gals were very knowledgeable and friendly. Vet was very good with Gabby and I felt comfortable with her in his care. Thank you Belltowne for helping me with my 🐈‍⬛ she thanks you also.

Jan 26, 2023

Tami

Liza was very pleasant and professional.. this is not my first experience with them. They have seen 2 of my other pets. But I will miss Dr Ryan.

Sep 4, 2023

Tim Thomsen

Great customer service, and thorough explanation of our pet’s issues. Fair pricing, and very quick services. We feel confident in their care, and enjoyed the positive attitudes of all of the staff.

Apr 28, 2023