Bay Beach Veterinary Emergency Hospital

2 stars - August 2023- In February 2023 I gave this place a five star review (posted below). But after todays experience, I’m rating this place a 2. Our dog was barely breathing when we arrived. We arrived at 6am this morning and The receptionist (who was very sweet) tells me that the doctor is off work in 20 minutes and is really trying to leave and they won’t have another doctor until 8am. I told the receptionist that our dog couldn’t even walk and was having trouble breathing. Luckily they took our pup in on a stretcher. After 30 minutes of waiting in the room, the receptionist tells me that the vet says Daisy dog is on her way out. The vet was in such a hurry she wouldn’t even have a word with us until we asked the receptionist if she could talk to us. Finally when the vet came to talk to us she said that She wasn’t able to give our dog an exam or get to her but that she was having shortness of breath and that it looked like it was time to put her down. No sympathy, no sorry, her attitude felt cold and we had to ask to say goodbye to our dog. She made us feel like an inconvenience because she wasn’t off on time. This is a 24 hour emergency vet! They need to have more staff. And the vet needs to be more friendly. The male vet we had on our first visit was amazing. This female vet was so cold, rude, and rushed. I hope we never have to come back here. It made our already stressful experience even worse. We ended up putting our dog down and then paid and left. Luckily the receptionist was so sweet to us. I give that lady 5 stars. I wish she was the vet. 5 stars- Feb 2023- We recently had to put our dog down her at Bay Beach. The staff was so kind and didn’t rush us through the process. We didn’t feel like we were just another client. My husband and I both felt that our situation truly mattered. Thank you bay beach for being so kind during this difficult time. and also thank you for the handwritten card that was so sweet!!

posted: 08/09/2023

I want to thank the vet technician who provided extraordinary customer service during such a difficult and emotional time. Their compassion, patience, and understanding made the news of the need to euthanize my cat a little easier to bear. I am forever grateful to the entire team at Bay Beach Veterinary Emergency Hospital for their exceptional care, and I would highly recommend their services to anyone in need of compassionate veterinary care. Five-star care all around! Thank you Shay and DVM Renfro 😩😩

posted: 07/09/2023

Losing my emotional support fur baby, or nearly a decade, I called in panic to this very vet. They were truly empathetic, attentive, and supportive. I brought my baby in and they treated her with care and respect. They allowed me to grieve and be with her as long as I needed to be. It’s very challenging losing an animal you love that becomes family, but this place will make you feel like family also. Whatever emergency you’re going through (hopefully it’s not like mine) but the people here understand love for animals. They are empathetic and caring. If I could go back to what number I would dial during this crisis, I would choose them. You always want to be surrounded by people like them during these challenging times. The people who work here are definitely a gift to others and with their compassion, I would’ve trusted them in any other situation. Thank y’all so much for being there during this challenging time. Also, thank you for the heartfelt card. Truly meant so much!

posted: 08/18/2023

Bay Beach was awesome when my dog was throwing up clots of blood. We called and when we got there they saw the urgency in his case and took care of him right away! He was severely dehydrated and had a mass in his stomach. I was so nervous but I felt at ease & confident that he would get the best care! Thank you bay beach! Axle is back to being his happy healthy self!

posted: 05/17/2023

We took in our dog, Ozzy because she was having shortness of breath. Turns out she had aspiration pneumonia. We’re so thankful for the whole team at Bay Beach for taking such great care of her!

posted: 06/14/2023