Banfield Pet Hospital

This is one of the most heartbreaking and disappointing experiences I’ve ever had with a veterinary clinic. I absolutely cannot recommend Banfield Pet Hospital inside PetSmart (Virginia Beach Blvd location). I recently had to make the incredibly difficult decision to euthanize my dog, Daisy. During the appointment, I clearly and repeatedly requested two ceramic paw prints — one for myself and one for my daughter. I confirmed this several times before and immediately after the procedure. Immediately following the euthanasia, one of the staff members scoffed and rolled her eyes at me when she had to correct my invoice because it did not reflect the proper exam fee total. I knew the amount was higher than it should have been, but I was never offered an itemized receipt. This was already an incredibly fragile moment, and the lack of sensitivity was deeply painful. When I returned to pick up Daisy’s ashes, they had only one paw print. When I calmly asked about the second one, the staff member scoffed again, left without explanation, and returned with a single print — insisting that only one had been “ordered,” despite my repeated and very clear requests for two. When I pressed the issue, she took my invoice away from my dog’s remains and threw it in the trash right in front of me. When I asked to speak to a manager, I was told the practice manager was “out of town” and they refused to contact her. I was then told the acting manager was not working that day. No one made the slightest effort to help or even acknowledge the mistake. Instead of showing empathy to a grieving client who had just lost his dog, the staff became defensive, dismissive, and argumentative. At one point, another employee who had used emotionally charged language toward me became upset when I expressed frustration, denied her own words, and refused further assistance. The hypocrisy and lack of professionalism were staggering. I left heartbroken — with no second paw print, no support, and no compassion from the people who should have cared the most in that moment. The euthanasia itself was already painful enough, but the way Banfield handled the aftercare and communication made the experience significantly worse. The lack of compassion, accountability, and basic professionalism during such a vulnerable time is unacceptable. I trusted Banfield to handle my dog’s euthanasia and memorial with dignity. That did not happen. I truly hope Banfield Corporate addresses this seriously so no other grieving pet owner has to experience what I went through. Edit: look at this paw print. They didn’t even clean her paw from the ink first. I trust them to handle this with dignity and instead………

posted: 11/17/2025

My cat, Mister, had an issue and they were able to get him in the next day! The front desk people were wonderful and extremely kind. They definitely helped calm my anxiety. Dr. Carpenter came out and gave me the rundown and all was well! Mister isn’t the biggest fan of going to the vet, but I felt that the staff here took care of him as if he was one of their own pets. HIGHLY recommend them!

posted: 10/25/2025

I recently had my son (cat) checked out from a horrible cold. I was already anxiety ridden since I’m a new cat mom but he also looked so bad like he was in pain. Eyes half closed, stuffed nose, lethargic, mouth open to breathe. I brought him over and he was completely taken care of. Dr Hammett listened and calmed me down and provided some antibiotics and my baby boy was back to being a menace within 3 days. Banfield Hospital even called to do a check up. All I can say is thank you!

posted: 12/08/2025

One of the best Banfield's I have ever been to. The entire staff is caring, knowledgeable, and genuinely cares about my pets and me. When we had to say goodbye to our dog, everyone was amazingly supportive and kind. I couldn't have wished for a better care team. My other pets continue to come here, and setting up appointments is easy. Would give 10 stars if I could.

posted: 09/15/2025

It's been a while since monkey butt was seen. As soon as she walked in the door, she felt at home, everyone treated her as there own, not just like another pet. That's why she's been going here for 16 years. There's no other place we or she would trust. Thank you for being there, to take care of our monkey butt.

posted: 10/22/2025