Catnip Acres Clinic

Dragged my kids out of bed before dawn and drove 45 minutes to make our scheduled 5:45 appointment. They confirmed this two days ago. Showed up and no one there. Called and it went straight to voicemail. Finally at 6:30 the voicemail changed and stated that they canceled due to scheduling conflicts. Stressed kittens shoved in carriers and a houseful of exhausted kids since they couldn’t manage to let us know before we made the drive.

posted: 08/02/2025

I wouldn’t give this place one star after the treatment I received. I had to rush my dog to the emergency hospital in Washington. I was in the hospital until 5am or so. Came home, someone suggested limes disease. I called they squeezed me in. I arrived on time to a very compassionate lady calling my dog a “kid” I loved that. Took him in, tested him, no limes. She suggested I bring him back tomorrow for follow up. We worked out a time of 1pm. I called the next day said I was a block away. With negative Attitude I got “ you missed your appointment “ I said no it’s at 1pm. With attitude she said it was at 12. I said no I had my own appointment we scheduled for 1. She said come in I did. We waited out in my car. 2:30 came, I had work at 3. I went in to see if they just wanted to give meds they talked about yesterday or if they needed to see me, and then inquired as to how long it would take. The front desk staff were so disrespectful telling me I missed my appointment , yelling at me, I would have to wait. It was inappropriate and unprofessional. Proceeded to throw all of my financial business out to the entire waiting room, which was filled. Then couldn’t handle what she was dealing so she enlisted the other front desk worker. I was called a terrible pet owner, said I can’t even pay for my dogs care I had to make a payment arrangement , called me a liar pretty much. Said I lied about what hospital I went to prior to them. I did not. Called me a liar about my appointment time. They just don’t know how to schedule . These were the middle aged ladies the one that always sits closest to the door, the other not sure. The attitude was horrendous. Then they manipulated saying it was me. They got the vet involved. She came out Bobbing her head with attitude toward me. All I wanted to do was know how long and did they want to just prescribe the meds. They both accused me of being rude the day before and I was not. I didn’t take their attitude as nobody should. I pointed out the multiple signs in their office referring to terrible customers. They said it was me. I said no, first I’m a credentialed behavioral specialist so to speak. To lay people it reads as a sign, to those of us with my credentials it reads as a staffing problem. They’ve constantly tried to trip up my words and catch lies which aren’t there because there’s nothing to lie about. I left without proper care for my dog. They need to fire those two middle aged ladies. Oh, I also wanted to pay my “ payment plan” which I had the money for but it wasn’t their business to know how or why. Terrible terrible people in that office. It’s a shame people put up with that to get care for their animals. The staff the day before that worked with my dog were wonderful. Front desk have always had attitude probolems but this last week, was something I can’t believe happened. I have been in customer service of some sort since I was 16. One time in 30 years did I have an angry customer. If you have to put millions of signs up everywhere you are the problem. The old catnip did not have staff like this.

posted: 07/07/2025

I brought my cat in on November 21st to be spayed. When going over the forms I told them I just treated with bravecto & dewormer, and prior to that revolution - she told me flea/ear mite treatment was not optional, also selected take home if the cat came back FIV/FELV positive. The women going over the papers, tried to tell me to euthanize because “they will die from it”. I told her I was a tech at another clinic, they can still live a good life and it was the only cat in the home therefore I was not concerned at this time. Drop off was 5:45am, they told me around 12-12:30pm that everything should be done. They called at 10am stating “Pepper is done and ready to go home!” I told them I’ll be there in 10 minutes. I went and got my cat. I took Pepper out of the carrier and noticed there was no abdominal incision or shaved for a spay. I looked at his rear end and it was shaved partially - assumed a neuter, but no tattoo or incision, also not groggy at all from sedation/anesthesia but he’s 3lbs so it might not be visible. It happens a lot, I worked in high volume spay/neuter. I went over paperwork and it in fact said “male/neutered” but I was charged for a spay and didn’t have any paperwork stating FIV/FELV negative or positive. I was on my way home and called and left a voicemail 5 min after I picked him up on 11-21 for a refund and records. Never received any call back. I reached out multiple times on Facebook, leaving multiple VM since 11-21 with no contact back. I stopped in today 12-10 and got a refund for the difference of the spay/neuter. The receptionist also couldn’t find my card I paid with, asked if I had paid with another (I only have 1 debit card) and rolled her eyes. I also asked for medical records to send to insurance. The receptionist told me “we don’t do that, if you didn’t get told it was positive then he was FIV/FELV negative.” I asked if I could have records again and the receptionist asked me what to put in the records?? Next I was told they will have it sent to my email by the end of the day. I reached out to a few vetmed people I work with and they told me they legally have to give records - confirming what I knew already. I stopped back in and asked for a refund on the FIV/FELV test since they don’t save a picture or just write down it was negative/postive. The receptionist seriously wrote down on a sticker it was negative and gave me the same paper I got at discharge on 11-21 just with a sticker on it & told me “here is your proof, no refunds per Jamie .” At this point I’m questioning if the test was even done, and will be getting it done at my workplace and verified he is negative. I have worked in high volume spay/neuter and we always kept record, and would inform clients there cat was female vs. male, and give certificates stating they were spayed/neutered and +/- on any test performed. I am appalled of how I was treated and will not be returning with any animal of mine, and will be retesting at my workplace.

posted: 12/10/2024

Amazing staff, never seen so much care , compassion, and attention to detail as this place , Asked alot of questions about my dog , even gave home advice to help with her health . 100% recommended for anyone who loves their pets.

posted: 07/31/2025

They are always the best! I'm always able to schedule an appointment without any issues or problems. If something goes wrong with my kitty, I'm able to schedule an emergency appointment where the ladies are able to take care of the situation in an prompt and professional manner without breaking the bank. Every time someone compliments my beautiful kitty, I always refer them to the Cat Nip Acres Adoption services located at the Petsmart in Washington County (327 Washington Rd.) and to their awesome veterinary clinic! Looking back, my hubby and I are still in amazement about our adoption experience with Cat Nip Acres. We couldn't be more happier with our baby girl and everyone involved with our adoption journey. Thank you guys again from the bottom of our hearts!

posted: 01/13/2021