Heart + Paw

I’m incredibly grateful to the phenomenal team at Callowhill and Dr. Karwacki at Heart + Paw for the care they gave my dog, Rivka. After her cancer diagnosis, they managed her palliative care thoughtfully and always centered her comfort and dignity. When it was time to say goodbye, they created a calm, compassionate space that allowed her to pass peacefully and without fear. Their kindness made an unbearable moment gentler, and I’ll always be thankful for how they cared for her and supported us through her final weeks.

posted: 11/16/2025

Took my Dog to Heart +paw for a wellness exam today. Everyone was nice and pleasant. The Dr explained everything well and put me at ease with my concerns. Facility is clean and modern. Exam fee could be more reasonable however. $90 for an exam is a bit much. My Veterinarian in Los Angeles only charged a $50 exam fee.

posted: 12/13/2025

The pricing is absolutely unreasonable and we were misled by the staff. We called in advance to find out approximately how much it was going to cost to have a check up and have my kitten vaccinated. A lot of “we’ll have to see” and when we pushed to know a number they said to expect up to 50$ per vaccine. What they didn’t mention is the flat rate of 100$ for the appointment itself and 14$ for the disposal of medical waste which is not included in the appointment fee. This could have been mentioned given that it is a flat rate and not a “we’ll have to see” situation. If we had known, we would not have booked at this price. I also went ahead and researched both treatments my kitten received and they were 20$ more (each) than other vets in the area. I feel absolutely robbed and misled. I would not recommend this experience to anyone.

posted: 01/12/2026

We brought our four-month-old kitten to Heart + Paws for a simple wellness exam. Before the visit, I specifically called to ask what we needed to bring, and they told us to bring a fecal sample. During the visit, we mentioned that we needed the exam results for our pet insurance. Weeks passed and we still received nothing. When we called to follow up, we were told that no fecal test was ever performed or charged. Then why were we instructed to bring the sample in the first place? Paying almost $100 for a visit where they just briefly touched the cat is honestly unbelievable. During the wellness exam, we were also told our kitten needed a booster vaccine. Because we couldn’t stay home to observe him that day, we were told it was totally fine to come back for the vaccine later — and that it would be the same price, just in and out with a technician (~$50). But when we scheduled the vaccine visit, we were suddenly charged a technician exam fee + a ridiculous “disposal fee”, totaling $100 for ONE vaccine. Absolutely unreasonable. And the front desk staff… extremely unfriendly. They never make eye contact, and asking about pricing gets you an eye-roll. No respect, no courtesy, and zero transparency. This place clearly does not care about your pet and does not care about customers. Between the inconsistent information, unclear pricing, and rude staff, we will never return. Save your time and go somewhere else.

posted: 11/21/2025

I like this place don’t get me wrong, but the pricing is insane and un-affordable. How is it that a neuter here is upwards of 600 dollars? I found a very nice vet north east that did the procedure and put in a micro chip for 100 dollars; and other places the most you’ll pay is 300. This vet is a scam. Or how about the fact that I made an appointment for my cat to be checked for ringworm, but realized it was just cuts on his nose from another cat. Call to cancel it that morning— A NINTY DOLLAR cancellation fee!!! What the hell is that! And you want me to put down a 250 dollar deposit for my car to get neutered. I am a college student with two jobs, tuition and bills to pay, and decided to save a cat off the street who was bleeding and hurt— I shouldn’t be expected to pay NINTY DOLLARS as a cancellation fee, because my cat DOESN’T have ringworm. NEVER GO HERE, there are such better options in the city, with employees with much more understanding, who ACTUALLY CARE about your pets. (Referring to the secretaries who all sound like they hate their jobs)

posted: 11/05/2025