Chestnut Hill Cat Clinic

I'm torn. They provide good enough care for my cat. However, their customer service is seriously lacking. Each time I've taken my cat for shots, nail trimmings, and the like, they've been very snooty and dismissive. More accurately, the tech and the front desk. Perhaps I'm not the right hue for them. The last encounter, I need my cat's nails clipped (he's geriatric 100 plus in cat years), so he gets ingrown nails now. I try to keep up with them myself. However, sometimes I need a pro to do it. I called to make an appointment, and bc he was 2 days past due for his shots, they wouldn't do it. They know the nature of my cat, which is very sweet. They've always commented on how sweet and gentle he is so he wouldn't bite them and they're familiar with him. I say this, but I know the logic: "It's better to be safe than sorry", and I don't quite fault them for this. However, it was the manner in which they spoke to me. It's not always what you say, but how you say it. I let them know I didn't currently have it for the shots (this vet is expensive, and the world was hit with a pandemic. I'm a business owner, and my finances went kitty wompus). I took him to another vet that gladly trimmed his nails without him having his current year shots. They asked a few questions about his temperament, was satisfied with my answers, and proceeded. In contrast to Chestnut Hill Cat Clinic, the people were very welcoming, kind, and caring. Good manners and a kind disposition go a long way. Do better CHCC

posted: 01/18/2024

My wife and I brought our new kitten Cyrus here for his first wellness exam. Everybody working there was so polite and helpful. The vet answered all my questions and provided excellent advise for our kitten. He was not stressed at all and everybody was caring and gentle during his exam. I look forward to coming back for all his need and shots. This is going to be our go to vet for Cyrus.

posted: 12/26/2021

Was a client for 30 plus years. In the past few years could not get an appointment because vets kept leaving. But, a receptionist diagnosed my cat with kidney failure. Ugh! Wrong diagnosis. Go to Mt Airy or Blue Pearl. Definitely not what it was when Caroline was the vet.

posted: 09/20/2023

My cat has always been very afraid of the vet, particularly after some difficult medical procedures, and they were very sweet and gentle with him here. They gave him a towel to hide under, and made every effort to make him feel safe.

posted: 10/01/2021

Have taken my cat here a number of times and each time I felt really great about my experience. I love how the vet explained what was going on with my cat to me and even showed me a few things that led to her diagnosis. They have always taken great care of my little buddy and have definitely earned my trust. There may be some options that are cheaper out here but they are professional and personable! Absolutely would recommend

posted: 10/06/2022