VCA North Portland Veterinary Hospital

I just started bringing Winston here less than a month ago. I couldn’t be happier with our experience there . I had a gut feeling that something was going on with Winston. He had significant behavioral changes and he’s been experiencing physical changes as well . I switched vets because I knew that VCA has the care club and would be helpful for as often as we need to go into the office. Just by luck we scored an appointment with Dr. Hogan . Never have I ever had a veterinarian spend so much time getting to know him as she did . And I’ve had excellent veterinarians. Winston is a lucky guy . But Dr. Hogan is truly a gift . She is thorough, kind , smart and PATIENT. Her assistant Shay is so sweet and kind as well . Those two make a great team . Thank you Dr. Hogan . You mean so much to us . I also need to mention the front desk staff. They are also very kind and so sweet . All of you are incredible and we will always be grateful for all of you .

posted: 11/15/2024

First they sent home our kitty with blood all over her fur after a blood draw (pic below). This also wasn't even on the leg that they drew blood from, so I truly have no idea what could have happened. That was strike one. Strike two was when I arrived on time for a 3:30 appointment to be told that the appointment was scheduled on their end for 2:30, but that their system had a bug and wasn't recording times accurately. After waiting for a half hour, they wanted to reschedule. I would recommend taking your animals to somewhere that has their act together, and this place ain't it!

posted: 10/29/2024

I recently brought our kitten to the VCA in North Portland for her first vet visit. The check-in process was quick, and Dr. Tiau was calm and knowledgeable, addressing all of my questions. The initial veterinary technician, Josh, was gentle and kind in handling our kitten. However, we had some difficulties when another technician, who assisted with our kitten’s routine care, struggled to administer her vaccine. He poked her four times, each time causing her to cry out. At one point, he noticed air in the syringe—about a milliliter—which could have been dangerous had it been injected. After correcting this, he managed to complete the vaccine, but it was already a stressful situation. The dewormer pill became another challenge. Despite Josh holding our kitten steadily, the technician had trouble getting her to take it. Our kitten spat it out multiple times, and even after the pill fell to the floor(!!), it was reused. By the end, the pill was mushy, and it was clear our kitten was distressed. The technician became visibly frustrated and eventually said that they’d need to refuse care and consult the vet to explore other options. I understand that challenges can arise, but seeing the technician become increasingly agitated was concerning. It made me uncomfortable, and I didn’t feel confident that he should be handling our kitten—or anyone’s pet, for that matter—if this is how he reacts under pressure. The visit cost us $430, which felt excessive, especially with a $130 examination fee that didn’t reflect the quality of care. While I appreciate the professionalism of Dr. Tiau and Josh, I hope that management addresses these concerns to ensure future visits go more smoothly.

posted: 10/04/2024

After a rough Sunday night/Monday morning with our ailing dog we called VCA right when they opened at 7 to see if she could be seen for an urgent exam. I described the symptoms to the front desk person who answered the call and was told they had appointments available as early as 8:30, which I took. Dr Bohrer, Josh and Topher were all fantastic with my dog, and performed a VERY thorough exam/basic treatment for her needs. They exceeded my expectations for a same day, urgent need. I cannot thank the 3 of them enough.

posted: 11/25/2024

We are new patients at VCA North Portland and I have to say we are extremely happy with their level of care, the kindness of the staff, and how they interact with our four dogs. Dr. Mitchell is a pro and was so gentle and sweet with our dogs. She spent a couple of hours with me and our pops just getting to know them and answering my questions. The entire staff was lovely. Yes, it can take a little while to get in as they are pretty booked up, but I’m glad we waited. Would definitely recommend them to other pet owners.

posted: 07/19/2021