Los Lunas Animal Clinic

I've been coming here for 13 years and I come back because the service is amazing. The Drs are great and very helpful. They always do what's best for my animals and my wallet. I highly recommend this vet for all your pets needs.

posted: 07/21/2023

Needed to get a health certificate to travel abroad with my small dog. It was 3 times more expensive then anywhere else New York, California, Washington. And I had to return to the office 3 times to pick it up. They told me they do Health certificates all the time, but obviously not. They charged me for 2 hours @135 per hour to fill out the form, which I think is ridiculous plus the office visit. The only thing that I can say positive about this place is the receptionist Chrissy she was very helpful, and communicative. Give her rwo thumbs up.

posted: 05/30/2023

DO NOT TAKE YOUR PETS TO THIS CLINIC! I have been a client of LL Animal Clinic for over 30 years. However, in the past few years I have seen a severe decline in medical care. I lost a pet about 4 years ago because of, what appears to be, substandard care. Recently, I again lost my 3 year old dog because of, what appears to be, poor medical care. For the sake of your family members, DO NOT TAKE THEM TO LL ANIMAL CLINIC. I don’t know what has happened to this clinic. I had so much faith in LL Animal Clinic and the team members because, for years, they used to be the premier vet clinic in the valley. But, NO MORE! No trust. Just my opinion through what has happened.☹️☹️☹️

posted: 04/29/2023

Please read all reviews. Pet parents are also given financial incentive to give good reviews. I have tried nearly a month to speak to a vet about legitimate concerns and botched surgery. Dr. MacDougall and Dr. Thompson have had no interest in speaking to me. I drove 14 hours round trip from Phoenix. I’m a doctorally prepared board certified nurse practitioner with over 20 years in the medical field so have some insight. I had red flags back in March when I 1st called to inquire about a vasectomy. I immediately decided against this office as the front office seemed to not know any answers to questions, quoted me up to $3000, was rude, and stated that I didn’t have to get lab work if I didn’t want to. I called back asking for the Dr. to call back and he answered my questions and stated it was hard to find help. I decided to schedule the surgery. I am so very regretful. I arrived with Brody, a very sweet loving Boxer pup and the vet tech asked me if he had his rabies shot. I said no and she said he shouldn’t jump on her as if he bites her he’d be quarantined. Firstly, my dog is not aggressive in any way, and if he did bite, a dog would be quarantined regardless of rabies vaccine status. Dr. MacDougall comes in and my dog jumped up. I said we are working on that. He immediately shoved him down saying, “Mind your manners, we have small kids here” I think he realized his reaction by the look on my face and then did greet him. I was not aware that Dr. MacDougall was not performing surgery. I did not meet Dr. Rigdon. Towards the time of pick up at 2pm, I texted and called and never got a response as to how he was doing. At 2, the one gal working at the desk who took about 40-45 minutes to process a pet parent before me. Finally, they bring Brody out and he’s a bit whiney and the vet tech states, “He’s a little whiny, feeling sorry for himself!”Really? A pet owner wants to know that their puppy is receiving compassion and love after a surgery. The NSAIDs (pain meds) are not in the bag and I have to go back in. I hear the vet or tech say that meds are included so I’m not charged. I returned to the clinic a day later asking for a benzodiazepine just for the 7 hr ride home to be administered before we left. Brody is quite anxious in the car and I had used most of the hemp I brought with me. They gave me an option of trazodone and gabapentin. My other dog had a terrible reaction to gabapentin and trazodone can sometimes make subjects more anxious. I did not want to try it on a 7 hour car ride. I explained this and the lady at the desk became very short and angry raising her voice. It’s this or that. What will it be? She said they didn’t carry it. This was dishonest. Every vet office will carry this. Dr. Rigdon is also very short, (she apparently performed the surgery), told me it was illegal for vets to send home versed or Valium with pet parents. I was not asking for something for home but for the ride home and knew she was being dishonest. I finally said, I’ll try some trazodone at home in case I need it. They proceeded to give me a 30 day supply for nearly $50. I said, why would I want 30 days of something I’m not sure I’ll give him and asked them to be specific when ordering meds. The gal at the desk shot back, “You should have been more specific” and I said, “I was asking for something for the ride home”. She said if they shortened the quantity it would take even longer. I declined and went to Pet Smart and bought multiple things to help. At this time she tells me I never paid for the pain meds. In which I tell her I was told it was included she says she wasn’t there yesterday. So I paid. 5/31, I notice Brody’s testicles are rapidly shrinking to 1/3 the size. When reviewing research about canine/human vasectomy, talking to human urologists, other vets that specialize in vasectomies, it is stated that there should NEVER be or a very minimal unnoticeable decrease in testicle size unless there was significant blood loss. As testicles shrink so does testosterone levels. Will he need T replacement?

posted: 06/13/2023

The tech was more caring/ requesting information then the doctor was. We had to bring up the fact that we were concerned about the genital area of the rabbit. It Was Written in the notes prior that we were concerned. But the doctor did not appear to even examine it until we requested it. Very long wait time for an appointment

posted: 03/21/2023