Banfield Pet Hospital

Kimberly Gwyn

I took my new puppy for a comprehensive eval and vaccines today. The experience and customer service was superb from start to finish. Both ladies at the front desk were very welcoming and professional. Dr. Davis and her assistant have such a pleasant bed side manner. They both explained everything thoroughly. You can tell they really love what they do. They also offer very affordable options to make sure your pet is healthy, happy and thriving! Thank you all!

Nov 20, 2025

Karissa Ingram

Before I start, I want to say that the standard of care my pet received was good. The vet who helped us was kind, professional, and did her job well. Pricing is also fair, which I appreciate. That said, the real issue here is communication. I called ahead to confirm pick-up timing and fasting instructions. Over the phone, I was told the fasting message I’d received earlier was wrong, so I followed the updated instructions. When I arrived, however, I was told the fast was still incorrect (based on the same info their front desk had given me) and that my cat would likely have to go last. Not a problem, since I had already made it clear I’d be picking her up later in the day. After being told I would pay $22 and leaving, I got a call an hour later saying because my cat had eaten--something they already knew before I left--they strongly recommend nausea medication. The new total was $52. It’s not the $30 that bothered me--it’s that this could’ve been communicated upfront instead of after the fact. Later, after the procedure, I confirmed with the vet that I could pick up my cat around 5:30 (their website says they close at 6). Minutes later, I got another call saying they actually close at 5, and if I couldn’t make it, I’d have to pay a lodging fee. I was told they were closing early because the doctors were leaving… but one of those doctors had literally just told me I could come at 5:30. Overall, if you’re looking for competent veterinary care at a fair price, this clinic can provide it. But if clear, consistent communication and customer service matter to you, you may want to look elsewhere.

Sep 22, 2025

Makayla Mauney

The experience from start to finish was truly exceptional. My dogs mean everything to me, and the care, kindness, and professionalism shown to both me and my fur baby today were nothing short of amazing. I’m so grateful, thank you! (China also thanks you for the cheese squirts too lol)

Jul 22, 2025

Sarah Liz

This is the worst banfield I have ever been too. The girls at the front desk lied to me 2 times. This past time she wants to tell me my animal hasn't been seen since 2022. Then how did I get a prescription card for her in December 2024? This place just wants money. Last year they said they had to see my cat 3 times and they still couldnt find the problem or fix it. But just wanted me to keep coming back for more money. Do yourself a favor and go to a different location where you will be treated with respect and your animal cared for. I will be calling corporate on the front desk crew at this location for denying my animal to get a new prescription card when it hasn't even been a year since she got it and WAS seen here.

Oct 4, 2025

Mackenzie Randall

While the staff are kind and animal lovers, I’ve made the choice to leave after 5 years of care with them. If you have an injured pet, do not bring them here. A year ago they told me my dog had arthritis, and after probably $2,500 worth of visits and medication, yesterday they told me to amputate his leg. My dog has been in pain for a year and the lack of quality exams (literally just a glance at your pet) has prolonged his treatment to the point where we are DONE. They had no issue providing me with his medical records when requested, they are probably very used to that by now.

Dec 8, 2025