Pet Crossing Animal Hospital & Dental Clinic

I recently boarded my aging dog while on vacation. She was near end of life and needed additional care. The facility brought Ruby to Pet Crossing concerned she needed to be put down. Pet Crossing's doctor called me immediately, provided me her cell number, and worked with me for options to care for Ruby. Ultimately, Pet crossing took care of her all day and sent me numerous photos and videos showing she was doing very well until a friend could pick her up. They helped manage her pain and developed a plan for my friend so I could be with her at the end when I returned. Pet Crossing was extremely compassionate, went above and beyond with their communication, and I felt were reasonable with their fees. I cannot express my gratitude enough to the staff at Pet Crossing and would not hesitate bringing my other dog there in the future and would recommend Pet Crossing to others based upon this experience.

posted: 08/15/2024

The vets, techs and staff here are incredible. Our poor dog had been through so much and was on death’s door and they literally saved her life, after receiving no help from our primary vet and an emergency vet hospital. We are moving the care of both of our dogs here and will be clients moving forward. Some of the most compassionate, knowledgeable people work here. Thank you! One of the vets came in on her day off to help our sweet pup.

posted: 07/06/2024

Brought my dog in here recently due to scheduling issues(too long of wait) with my regular vet clinic. The care was on par with other vet clinics I have taken my pets to in the past. No complaints with the care received however, I was put off by the extremely high prices and high pressure sales tactics. I see other reviewers have also experienced what I would call almost 'shaming' tactics into accepting unnecessary products and services. I know they are unnecessary because my regular vet would have suggested it. Over the last 20+ years I have taken my dogs to a few other vet clinics in the Bloomington/Richfield area and have never dealt with this before. Lesson learned. Will not be returning as I don't feel like paying for the fancy artwork on the walls(my dogs don't care) and there are many other lower cost and just as competent vet clinics in the area.

posted: 07/03/2024

I really wanted to love this Vet. They are very friendly and attentive in clinic, but they are very difficult to communicate with once you walk out the door. Trying to get them to call in a prescription for your pet is next to impossible. Every time I have tried to get my dog’s meds, it’s taken 3+ days. For my dog who needs pain meds daily, she is left to be in pain over the weekend because it’s now Friday, and even after calling first thing this morning to get them to call it in to my pharmacy (again), they didn’t do it. I’ve called to get her script refilled for 3 days, they keep saying they will, and they don’t. I’m so disappointed. I wish their priority was to actually help the animals and get them what they need asap, but it seems to be more about making money.

posted: 06/21/2024

The entire staff at Pet Crossing were amazing from beginning to end of Kaya’s appointment! They helped ease our minds through a frightening situation for us! We really appreciate the follow up call checking on Kaya! We plan on bringing our other dog here when needed!

posted: 06/14/2023