Monroe Veterinary Clinic

This clinic is very poorly managed. I started going there with my puppy and at first things were fine. Then when it was time for her to be spayed I made the appt with them and then got a call the day before saying they are not able to do the procedure and sent me to a clinic 30 minutes away. When it was time for my pups stitches to cone out we had to wait past the two weeks because their vets are never in the office. When they finally took her stitches out they left one and it got infected. When I took my pup in to have the stitch taken out none of the vet techs in the office will come near my dog. They act like they are afraid of her. She has never given them a reason to be afraid of her. And they are vet techs, they shouldn't be afraid of any dog. Then they would not let me leave the room and check out until they cleared the waiting room. That visit also cost me $143 that I paid due to their mistake. They also charged me for a probiotic that i don't feel was necessary and it looked like samples that they are given. This office is very poorly ran and they need to find staff that are not afraid of dogs.

posted: 10/19/2024

Terrible service. They never answer the phone. Took my cat in for a known problem, so far they have done absolutely nothing to help. Took 3 tries to get a urine sample, the 1st time they sent my cat home saying for us to collect his urine. But the problem, WHICH IS why we took him in, was he is peeing everywhere BUT the litter box. So they finally get it. I don’t hear back from them about the results for 3 days. I have made multiple phone calls and left messages. I finally decided to go there today to see if someone can give me results and some medicine. They are closed !! Unbelievable.

posted: 08/09/2024

It is very bold of a business to charge upfront $60 to make an appointment in case you no show, but then answer the phone only 1/5 times, and neither return calls or voicemails. Also, very risky business practice to make up fake invoices to then tack on an extra $100 at checkout, in "tests" you were supposed to have in the original invoice, which was proof read by several people working there. I was quoted just over $300 for tests and shots, which didn't include the $60 deduction I paid for the appointment (therefore the final bill should've been $240). Yet the final bill was $340 (with the $60 already taken out). Two added tests I thought I was already getting at +/-$50 a pop.

posted: 08/05/2024

Following my review of them, they sent a horrible text asking when my dog was coming in for his next check up is, they know perfectly well that he had a terminal condition 2 years ago almost! Shame on them.... They have the rudest staff ever and I can't wait until they lose enough business to where they leave this town. Vets should be trusted, kind, and empathetic. They strike out on all three of these traits. I pray they change their ways for the sake of future pets and pet parents.

posted: 07/26/2024

The entire Staff here is absolutely phenomenal! We couldn't be more satisfied with the full list of service provided. Unfortunately, we had to have our beloved Bella euthanized on this visit. With that being said, I must concur that MVC is compassionate to the Nth Degree and this is where we will always bring our fuzzy-butts, so long as the practice will continue to HAVE us... On behalf of ALL your clients, thank you so much for everything you Folks do. You all are a credit to your humanity and community, not to mention industry, career choice and self, individually and collectively.

posted: 11/30/2022