VCA Capeway Animal Hospital

The staff at Capeway have been so incredible while we work at diagnosing our dog Justice’s chronic liver illness. They have been so understanding and patient with both our reactive but sweet pup and our cat during visits and you can tell they truly care about their patients. Everyone from the front desk staff, the vet techs, and the veterinary staff has been so pleasant to work with and go above and beyond for our girls. I want to give a special shout-out to Dr. Oakham, who is incredibly knowledgeable and patient with us during this process. You can feel that extra level of care she has for her patients and she has stayed in touch and checked in on Justice while we’ve been getting biopsies at an internal medicine and surgery specialist and that extra touch really means a lot. Thanks for all that you do, Capeway staff! You’re incredible! Our girls thank you!

posted: 05/24/2025

Very poor experience when my dog was not feeling well on multiple occasions. I called every day for three consecutive days with concerns of my dog, and I got the run around without any plan or action. I was told to “wait until next week” on the first day. I asked for my dog to be seen in the office, but I was told that my dog’s veterinarian (mind you- my puppy is 5 months old and has only had two examinations ever with this veterinarian at this point) was no longer there that day. That is understandable and not a problem, but when I asked for him to be seen by another veterinarian there that day, I was told “no one else has examined your dog before”. I could not believe that I was told my dog could not be seen in office because no other veterinarian has seen or examined my dog before rather than simply just trying to make an appointment for me and actually listen to my concerns. That was shocking. The front desk was passive aggressive and lacked compassion. They had told me “it’s been really busy today” as their reasoning for not calling me back. Extremely poor communication. They did not respond to my text message with concerns about my dog nor did they call me back when I was told they would hours before they closed on more than one occasion. They conveniently closed without calling me back, and my dog is once again not properly cared for nor did they listen to my concerns. My dog is having the exact same symptoms/appearance/discomfort as the first recent concerns, but they want the testing and samples again before any action or treatment right away. I understand why sampling and testing is important, but if my puppy is having the exact same symptoms as a month earlier and he was tested at that time- why not treat that again in the meantime especially since I was told that sometimes they need to give a second round of dosing for this issue. Trying to get ahead of it this time around would make too much sense, right? They appear to just want your money first. It is disheartening and so frustrating to feel as if no matter how hard I advocate for my dog at this establishment, I feel as if my concerns are not taken seriously nor are they being addressed in a timely manner. My dog is yet again in discomfort without a call back or plan in place. I have never dealt with such an establishment that lacks the ability to listen or respond in a timely manner to my concerns. This is my second experience where I have felt as if my dog has been neglected of proper care. I would never recommend this vet to anyone. Capeway and their staff lack compassion, communication, and attentiveness. My overall experience with my first dog with Capeway has been very unfortunate and beyond frustrating.

posted: 07/17/2025

Went there today for an emergency visit for my kitty. Staff were very pleasant. Would definitely recommend Dr Erin Oakham. I was hesitant at first due to reviews but once going in i realized that there was nothing to worry about. Payment is flexible and didn’t feel pressured by them. my kitty is feeling better already! Will be returning and recommending them

posted: 12/10/2024

I have been taking my pets to Capeway for so many years, I feel like Dr. J and staff are part of my family. You couldn’t ask to leave your pets in better hands. Everyone there are top notch. Always friendly and reliable. I wouldn’t change a thing about Capeway.

posted: 02/12/2025

I had my parents’ dogs visiting me when one suddenly got sick. I called VCA and they were able to fit us in that same day which was such a relief. I worked with Dr. Rocha who was so attentive and caring. He made sure my dog was comfortable and I that I was well informed. An appointment and some quick meds that they provided me in - house with later, within a day my dog was feeling better and back to his normal self. I’m grateful for their quick response and compassionate care. Thank you!

posted: 03/03/2025