Flint Hills Veterinary Hospital

Dr. Ebert I was interrogated, shut down and judged by a simple miscommunication from the front desk to the doctor. I'm extremely worried about my pet's health, hence why I took her there in the first place. Not only was I upset about my pet's risks, but also investigated on on why she hasnt been to the vet in the past years when we were directly told by our vet it was deemed unnecessary... Dr. Ebert implied that my pet was also under weight. Though I appreciate them taking us in the same day I recall the rudeness, and the doctor's unforgivable attitude in judgment without acknowledging the situation makes me never to go back again and spend my money and provide my pet's care elsewhere. ,( Don't want a reply back... Update: (facts) Setting feelings aside from my first appointment, I wanted to give them another try to care for my pet and because they have already seen her. I went in with the intentions to conduct business and caring for my pet with oral complications that Dr. Ebert agreed to do surgery the day of. When Dr. Ebert came in to see us, I simply wanted to discuss about rejecting the heartworm test because I didnt think it was deemed necessary and because I know my cat. Dr. Ebert, agitated, recommended that my pet needed a heartworm test, she mentioned its not an option.. She was forceful about her 'argument', and gave a lot of scare tactics about my pet dying without the heartworm test because 'one little worm in her heart can cause a blood clog and kill her' she claimed during the surgery process. Dr. Ebert said she will not provide care without the heartworm test. I didn't know whether if I shoud've taken it as a threat, considering her previous reviews about misdiagnosing and killing animals is overwhelming. Dr. Ebert recommended me to sign a formal documentation (waiver) stating that if anything happen to my pet after the surgery that I would be fully responsible of my rejection to doctor's recommendations. Shortly after, without being able to process it right away, Dr. Ebert excuses the assistant from the room; I am left alone with the doctor. The doctor began to question me about the negative review posted online 6 days prior, and why I couldnt talk to her about it, "I felt disrespected.", she implied. This set an uneasy feeling to my stomach for the doctor to be bringing up before my pet's surgery. At that point, FROM MY PERCEPTION, it wasn't about the well-being of my pet, but her business. When put in that situation, it reveals one's character. I simply said that I wouldn't want anyone to experience what I felt from the first appointment. I'll reiterate: meaningless gestures to the assistant were made, making inaccurate assumptions about the lack of care for my pet- previously from the lack of communication, or maybe the lack of listening, dont know. After a few exchanges of words between us, still alone in the room, it was utterly uncomfortable, and mentioned that the appointment is going downhill multiple times; that did not pursuade her to stop with her aggressive demeanor. I apologized, but never did she apologize for my experience in the first or second time around. Her last words were "Good luck recieving care somewhere else". It would have shown respectable professionalism on the doctor's side, and good earned business if she had approached me with empathy and understanding in this stressful situation for my pet and my family. Now she's left with another bad review, and a loss of business. I'm so appalled by the doctor's behavior. I promised her I would leave another review today. God bless you all and your business. I apologize for any disrespect. I don't trust or like her demeanor. P.S. I went to a different vet in Manhattan and the Vet doctor specifically said they don't test heartworm in cats for any oral complications and that my cat looked healthy. I would've been amazingly overcharged for unnecessary reasons due to my bad review, or personal matters, and perhaps risking losing my pet due to malpractice, overmedication, etc. Take your furry friend elsewhere, please!!!

posted: 07/24/2023

I love this place! Dr Ebert and her team are amazing. My dog was having tummy issues and she got in me right away that’s same day to make sure she was okay and she’s already feeling better. They always go above and beyond and are reasonably priced too.

posted: 08/16/2023

Our Dorkie Rascal was so sick and we thought we were going to lose him, his liver and pancreas are enlarged and he is going to be on a special diet for the rest of his life. Our vet was amazing with him ❤️. He was there for 3 days, that was the 1st time ever that he was away from us for that period of time. Thank you so much for the care you showed him and explaining what all was going on with him.

posted: 08/10/2023

Dr Ebert and her staff have been providing excellent care to my pets for years. I recently had surgery and one of my pets needed care. Penelope at Dr. Ebert's office set me up for an in home visit. I am so greatful that this service is provided. I was able to have peace of mind that my pets were cared for and that able to continue to recover. Dr. Ebert brought me flowers later on in the week. Thank you all for your kindness and caring for my furry family members.

posted: 04/19/2023

I've used Flint Hills for years, and when we had to move out of state I was so sad to have to find a new vet. Now that we are back, I'm so glad to be able to use them again. They are more costly than others in town, but I know that they take proper care of my babies. They have taken such good care of the rats I had in the past, as well as my cats and dogs.

posted: 06/29/2023