Vetco Total Care Animal Hospital

Front staff was rude at best. Kept interrupting me when I’d try to speak. The vet told me my options with my new puppy were to force feed him or give him back. Everyone in my family is attached to this dog, he just won’t eat. Give him back because he won’t eat? I mean she was nice, but I wasn’t happy about that. They wanted expensive tests I couldn’t afford, I asked if there were ways to finance. No. Then there’s a sign that you can apply to finance right at the front desk, and says just ask an associate. The only response I got when I asked was “that’s for a separate credit card on your own.” So I didn’t apply and they didn’t get paid. I will be taking my puppy elsewhere. I will also be making sure everyone I know goes elsewhere. I have a wellness appointment scheduled for him with them, but am canceling that. The only thing I can say is that they did give me a free visit as it was my first time there. But what a shame for a first visit this is the impression I got.

posted: 02/28/2024

I came in with my sick dog. Her symptoms were runny nose and Lethargic. The Veterinarian stepped into the room told my family he has distemper. To get a test done and if it comes out negative, it could still be distemper. To then give my dog back to the shelter because it is fatal. My family was destroyed by the news. The veterinarian didn't do a throughout check on my pet. She just looked at it and gave me and my family anxiety and told us Not to adopt again for 6 months. We went to a different clinic. They informed up distemper is a real thing, but also rare. That Relieved us from our stress, the petco clinic gave us, in a matter of minutes. Fortunately for us she just had a puppy cold. Very curable. My puppy is feeling so much better and I'm glad I didn't listen to this doctor because the thought of not having my dog would hurt.

posted: 04/06/2024

I wasn’t sure if this facility was going to help my dog since the day before I took him to the emergency Vet and they didn’t fully help him!!! This facility was just amazing blew away my concerns from arriving to leaving this place was just amazing. The Girl in the front I didn’t catch her name was super nice I came early and informed that it be a while and put me and my dog in a room while we waited. The assistant/nurse/tech Julie or Julia I’m bad with names she was awesome asking me questions and getting all the correct information she explained the medication and process of what they were going to do and what my dog needed! The doctor, Dr.D was also awesome she did a FULL examination of my dog while in the room she took the time and didn’t rush. They all made me feel better that my dog was being taking care of and being treated if I had any questions or concerns that answered them all! They did more than the Emergency Vet with half the cost and care for my baby! Will definitely keep coming back to them!

posted: 11/20/2023

First time coming here, wlll be coming back. Julie was amazing with my azul, very kind and helpful. Dr. D was amazing as well, making sure my boy was good. Very professional and clean

posted: 03/20/2024

I had an appointment at 8:30 am and didn't get seen until 10. Once they saw me it still took a while before they took her in. Once they took her in it was about a ten minute process and they are definitely cheaper than most options. My cat might of not kept awake but she's a real trooper.

posted: 02/15/2023