Rose City Veterinary Hospital

Marissa

Don't do it! BUT if you do bring your dogs here to crop their ears. I brought my doberman and let me tell you they look beautiful. At first I was scared due to some of the reviews but I never had an issue with anyone. The Dr. spoke with me before and after surgery which was reassuring. Everyone is also really nice especially Gloria who does the tapping afterwards. Only negative thing is the phones tend to be busy since they are so busy. I found it best to call after lunch. Here's a picture of my baby, enjoy. P.s. try not to do ear cropping during the rainy season. Her tape got wet multiple times which made the process so much longer and frustrating.

May 10, 2023

lynsey Hand

Amending my previous review following several months of treatment for our dog. Dr Bleifer is amazing, and most of the team are also amazing when you visit in person. Don't bother calling or emailing - no idea why, but staff are not helpful and often rude on the phone. Emails are often not responded to. Yet in person, everyone is great! I now make any appointments needed in person at the reception and this seems to work.

Jul 25, 2023

George Abrahamian

As the clinic that has our dogs records on hand, we have tried to have our dog seen here multiple times over the last week, and have been turned away each time. Initially, we walked in on Friday, as our dog had some discharge coming from her eye, and we were told to leave and come back another day. We then tried to bring her in the following day, and were told that they only do surgeries on the weekends, and were once again turned away. We then tried again on Tuesday, as the eye was getting worse, and were once again told to leave and come back another day. Now today, Wednesday, our dog is worsening, and they once again rejected us stating that it is "doctors orders" that they will not be seeing any more walk ins. Three to four individual visits made to this same clinic over the course of 5 days, all resulting in rejection. On top of this, the front desk worker, Francesca, was incredibly rude during this process, talking over anything I was saying, conversing with other staff members and laughing at the situation that we are in with our dog, and then hanging up the phone on me mid-sentence. Incredibly disrespectful, low quality service, and even lower quality employees. Avoid at all cost, they will waste your time, money, and energy.

May 24, 2023

Nicole Bader

I love this place. I was referred here by another friend that was doing aquatic therapy for her dog. We have been going here for about half a year now for physical therapy and pool therapy for our corgi and we couldn't be happier with the service and care they provide. The time they spend with each patient is fantastic and I really feel like they care. I know they are busy, but they make you feel like you are a VIP. I have never had an issue with the front office staff, techs, or doctors. The girls in the front office are always busy on the phone and checking people in, but they have always been so helpful when we call. You will be able to see that this place is busy and for all the right reasons! They are busy because they worth it. I drive my corgi out for care from downtown LA because we are so impressed with the care they provide. We love doctor Brickman, our primary doctor, and Danielle, our physical therapist. I would highly recommend them if you are looking for a new vet or therapy for your pupper! I know everyone has their own experiences, but I have never had a bad one here. This is just like many medical facilities. Things happen, emergencies come in, and I have only had to wait in the past when something happens behind the scenes. However, this would happen in any medical facility (whether it would be for the care of a dog, cat, or human). I just would have to say that I really appreciate them and believe they are doing their best even on days when they are short staffed. I even appreciate that I can wait in my car and do some work, while they take care of my dog inside. The doctor has even come and found me in my car to talk to me about her plan of care. She also lets me ask all the questions that I have, which is why I love talking to Danielle and Dr. Brickman (they are very patient with my concerns). They are sweet, professional, very knowledgeable, and are just trying to do what they think is best for my dog.

Nov 1, 2021

Terrie Collins-Grant

I had been taking my dogs here for years, but over the past 12 months lots of staffing changes, lost front desk and vet staff, service has declined enormously. Front desk is often rude, especially Kimberly, mixed up appointments, long, long (over 2 hours at times) wait, prices have gone way up and they charge for EVERYTHING. Went to pick up my dog from hygiene appointment and staff member yelled and slammed a door on me. I finally got my dog and left shaking and crying. It's very sad to see such a slide in customer service, specifically at the front desk

Sep 30, 2022