Pet Lux Inc

What a wonderful experience! Our sweet little boy (puggle puppy) had an accident with a full chicken leg bone and it was stuck in his belly. We went to urgent care where they referred surgery. We called nearly 30 places from 29 to Encinitas trying to find a surgeon. We called Pet Lux at 8:30 and they had him back by 9 AM. To our surprise and relief, the vets at Pet Lux were confident they could get him to pass the bone naturally. Sure enough, with help, he passed it in two hours with no complications. The alternative thinking saved our little boy from being put under the knife and us THOUSANDS of dollars. I'm so thankful for their quick thinking, honesty, and compassion for our little boy. HIGHLY recommend

posted: 09/20/2023

I don't really know where to start as I don't know what's wrong with my Old English Bulldog who has been loosing her hair for over 6 weeks now and Pet Lux has charged me nearly 1,300 for no answer or diagnosis just a bunch of pills and a cytopoint injection (the price has increased from 130 dollars for her first injection back in April to 424 dollars this past August 3) I have owned two bulldogs- these dogs are my life. Bulldogs are high maintenance and expensive in general and again this is NOT my first rodeo. I moved to the desert for safety very quickly in 4 days leaving all my vets and entire life. We had some bad experiences at VCA with them being rude or them not having appointments again which is not acceptable so it was a relief to find Pet Lux ! The issue that I had with vca was that I couldn't get my dog in for her cytopoint injection for 8 weeks and she got an ear infection. I called pet lux and they got her right in, our first appointment was nearly 1,000 between the cytopoint, antibiotics, and vet visit. Our first visit was with a vet who was nice and seemed like she knew what she was doing. I have not seen a vet since that first visit other than for a few minutes- Mary started loosing her hair last august aka 6 weeks ago. On August 3rd I brought her in for her 400 cytopoint injection and emergency appointment as her hair was falling out- I was told nothing was wrong no mites no fleas and charged for a skin cytology- I had to bring her back a few days later as she continued to get worse and had huge scabs all over her back from Her hair falling out. I sent pet lux a photo of Mary and they asked me to come in at 8:30 am to see the vet- my neighbor who was and is still is super concerned about Mary came with me- I had already canceled my morning appointments and moved them to the afternoon- we were sitting for 20 minutes and then informed that the vet was not there and could I come back in 2 hours and sit outside as they thought Mary might have mites- but they had just told me a week before that she had no mites? I come back with my neighbor. I am met with a very nasty nurse practitioner who apparently thinks she's god and was literally belittled and thrown a bottle of pills by her who tried to push their allergy work up on me before she would even give me any. I was showing them text message conversations with my old vet telling me what they should prescribe and again that we need to be very careful with Mary as she can get secondary skin infections and cancer. With a witness my neighbor this nurse than told me that if my dog has so many vets I should be able to figure this out myself. When I called pet lux last week again I asked for antibiotics to prevent a secondary skin infection- they refused to prescribe any without seeing her hence today- I have not slept in five days being nervous and worried to have to go into pet Lux today - I knew in my heart that they again would have zero answers - I was taken back into a room with this nurse and the owner (Kristen L) of Pet Lux and the door was closed, the owner is not a vet. I was told by the nurse that she was bringing the owner in due to the difficulties last visit ( ie their inability to diagnose my dog) and that even if it's costly I need to be doing an allergy work up for Mary. I laughed and mentioned the price as I've already consulted various allergy specialists where I will have Mary seen and tested before I'd ever let anyone that cannot figure out why her hair is falling out for two months and just keeps charging me money ever touch her . I paid Pet Lux 300 today for not one answer- they are aware I am a DV victim and yet they are verbally abusing me themselves. Selling me used shampoo and charging me 80 dollars for it. I went to take it out of my car they had taped the bottle closed - I called her old vet immediately who pointed out the fact that I was taken back into a room with no vet and they attempted to sell me services while not being able solve or give any answers about her initial problem that's causing her hair to fall out?

posted: 09/06/2023

Unfortunately, the Coachella Valley is limited on available vets and this was the only place accepting new patients. Im fostering a rescue dog and he needed to be seen right away so we resorted here. The prices are ridiculously high and the staff was all over the place! I can tell the front desk staff was trying their best and they were nice, but the vet tech didn't have a pleasant attitude and Dr. Juarez was rude. I was asking her a question about the dog's medical records and I didn't see that at that moment she was using the stethoscope on the dog. She rips off the stethoscope and raises her voice at me saying "HUH?!!". We were put in office #1 which is this weirdly placed 2-door room that connects the front office to the back office. Basically, when staff need to get from the front to the back of the clinic they enter through this room. Staff were shuffling in and out during the entire appt. So unprofessional, very distracting for the humans, and nerve-racking for the dog. They're not good with communication. I almost walked out without our rabies tag and certificate had I not asked for them. The prices are extremely steep and their response is "We're a private clinic"!! $85 for the initial exam, quoted $600 for a neuter (apparently that's their non-profit discount). Our bill was $986 for the initial exam, rabies, x-ray, and radiology consult of the x-ray images (which were of course "normal"). For comparison, Banning Vet charges $270 for neutering! The vet's response if the dog's symptoms didn't go away didn't sit well with us. Lastly, his rabies certificate says it expires in one year but his medical records from this place state it will expire in 3 LOL. Just go to Banning Vet for competent staff/vets who are reasonable in pricing.

posted: 07/28/2023

Good service, kind staff, but extremely high prices. I paid an 800% mark up (compared to many advertised retail prices online) on a common antibiotic and have tallied over $1,100 on diagnostics and treatment for a UTI after the first treatment didn't work. I feel taken advantage of.

posted: 06/30/2023

Clean place, good staff but holy black baby Jesus is this place overpriced. Less than 60 pound neuter would cost roughly 1500 bucks. 1350 for a spay under 60 pounds. With the blood work, you're looking at over 1700 for a basic operation. I get you have costs and payroll but jesus a 900% markup is ridiculous. You'll never keep customers long term with these prices. Should have known it was going to cost a lot when on my way in, an older man was crying in the parking lot. He had to put his 18 pound jack russell down and they charged him 600..

posted: 07/18/2023