Hope Veterinary Care

michelle steinhardt

Hope veterinary clinic is the best if you care about your pets! Dr. An and entire staff are wonderful! We found out two weeks ago that our seven year old pup had a tumor and within days discovered it was cancerous. Dr. An along with a specialist surgeon due to the complex nature of the location, successfully removed the tumor and nearest lymph node with clean margins and we received the results that she is cancer free with no spread! We knew Obi was in great hands. The compassion and professionalism is always above and beyond!

Aug 24, 2023

George JacquelyneNguyenLaw

Dr. Gil is an amazingly knowledgeable vet. He saved my dog from a terrible episode of 3 bacteria that she got at a boarding facility. She coughed for over 2 months but with his treatment she came through and is fine. Highly recommend Adams Pet clinic.

Sep 11, 2019

Donna Rudolph

Took my dog in because he had a blood blister on his paw between toe! They said something is in his paw like a splinter so they put my dog out removed tiny twig and bandaged the foot and with medicine they charget me around $800 I talked to friends and they said the price is ridiculous!! Too expensive!! I will be takling my dog elsewhere!!

Mar 1, 2023

melody aseltine

Needed to have my dog checked out due to allergies in her skin, they were very helpful in working out a reasonably solution that didn't cost us a fortune. She is doing much better after 3 days. Staff is helpful, though I wish the doctor would try to seek less expensive treatments to help pet owners that can't afford 600 dollars for 1 visit, fortunately ours was worked out to 280, still, I wish they could be a little more understanding during times like these when money is tight.

Aug 12, 2021

Eric Van Gilder

Adams Pet Hospital, Huntington Beach, CA Upon receiving a reminder card from the vet, I’d called to make an appointment, and was told (Katrina, 2/3/22, 9:10 AM) that I didn’t need one; just drop by, so that’s what I did today, to get Bravecto and a cytopoint injection for my dog (both skin allergy related). When I arrived the receptionist seemed to have problems finding me in their records, but after a few minutes it became apparent was that the issue was that I didn’t have an appt. I explained the advance call, and what I was told, but was treated with annoyance and suspicion. Finally, after I said that if they couldn’t treat my dog, I could go to another vet, treatment suddenly became doable. They took my dog, gave him the shot and had him back to me in perhaps 90 seconds. Great! Now let’s pay the bill and go home. As I turned to leave the receptionist started to chastise me for not having an appt….again. By this point, I’d had my fill and asked to see the vet. They took me to an exam room, and closed both doors (so no other customers would hear my dissatisfaction). The vet came in and introduced herself as a new owner of just a few weeks She acted sympathetic to my cause, then said she’d talk to the receptionist. I asked her to do it there in front of me (I had been chastised twice by then!), and she suddenly pulled back shaking her head “no”. I said ”so it’s not good to embarrass and employee is it, but it’s OK to embarrass a customer…..twice”, and I walked out. On my way home, I remembered something my adult daughter (another soon-to-be ex-customer) said about their practice that if the vet even looks at a dog (like to administer a shot), it’s a $50 charge, and I noticed my bill was lower than I expected. THAT’s what the problem was – by not having an appt., they lost $50 (90 secs for $50 is a rate of $2,000/hr.!) I get it. What I don’t get is their inability to act like a responsible business, better train (or replace) under-performing staff, and swallow a small loss that’s their fault gracefully, and it was just easier to blame the customer! When you buy a new business, one of the key assets involved is the “good will” of the preexisting customer base, and Adams Vet Hospital just lost my family’s for good!

Apr 2, 2022