Incredible Pets of Carmichael

This is a small store that is well stocked. They have a clinic for pets periodically and this trip was for my three cats to get their three vaccines. It was worth it, cost was significantly less than going to the vet (close to a $400 savings). Incredible Pets also has the best customer service that I have experienced in years. Give 'em a try.

posted: 11/24/2025

I’ve been coming to this pet store for years, but my last two visits were unacceptable. The cleanliness, professionalism, and basic customer care have completely deteriorated. On one visit, all three wash tubs were dirty and piled with wet towels while multiple employees stood around doing nothing. An employee only started cleaning once I began washing my dog, and he soaked the area with harsh chemicals, filling the space with fumes while we were standing right there. Today was even worse. I could barely get inside because a small child was struggling to hold a 100+ lb dog. They weren’t accepting card payments, there were no towels, and the one family in the wash area had taken all the aprons and most of the scrubbers. The tubs don’t latch, the gate was left open, kids were running around the wet area, and one even fell into my dog’s tub. No employee intervened. Despite the chaos, the manager let more customers with large dogs enter the cramped space, creating an unsafe environment. On top of that, the water never got warm. When I asked for a manager, I was met with immediate attitude. She talked over me, made excuses, and offered no accountability or solutions. Towels weren’t “shorted” — there was a pile of moldy ones sitting in the back. The recent break-in had nothing to do with the unsafe conditions or poor maintenance. I’ve supported this store for years, but it has become dirty, unprofessional, unsafe, and overpriced. The manager’s behavior was unacceptable, and it’s clear the store is poorly run. I’ll be taking my business to Sbarkles in Folsom from now on, where the staff is friendly, the stations work, and the place is clean. Such a shame. If you want the FULL review and story go check my Yelp review since Google has a word limit. Amd ive read previous responses, I'm interested to see what "response",rather, lack of accountability (excuse), will be given to mine.

posted: 11/30/2025

We've been to this store multiple times for pet food, treats, or toys. We took our Rottie in for a self-wash, and he had the best experience. Support a local business!

posted: 10/12/2025

My daughter recently bought a crest of gecko that she loves very much. Employees are very kind and willing to help.

posted: 11/26/2024

Great lovely little pet store. The staff are extremely nice and are willing to help. Vincent is an amazing asset to staff and is very helpful and knowledgeable. The store is really clean and they always have good deals.

posted: 06/25/2025