Banfield Pet Hospital

I had to put my dog down recently after over a decade with her. Banfield squeezed us in when I told them she really wasn’t doing well and Dr. Rios clearly did not mind whatsoever that she had ended up with an extra appointment that day. They made that whole thing just a tad easier and Dr. Rios was very comforting during the procedure. In addition, Dr. Boucher is also amazing, honest, and a delicately straightforward veterinarian. I was able to get my dog’s remains back in less than a week. Thank you to everyone who works there!

posted: 10/31/2025

We went here for identity-verification in preparation to travel overseas - a process that should have taken a couple of days total. The vet's mistakes with the paperwork and poor communication directly caused a *three-week delay* to our travel plans. However, the vet was apologetic and everyone working there was very pleasant.

posted: 11/12/2025

The staff here is absolutely incredible! From the wonderful front desk employees to the amazing vets and vet techs! I bring all four of my animals to this location specifically because they have always held themselves to such a clear and high standard. I've brought my pets in for everything from a routine vaccine to complicated illnesses and they always answer every question, treat my pets with so much care and love and they do it all without me feeling like they are rushing me out like most vets that you *might* see for 5 minutes. They genuinely take their time with my animals looking over every inch of them to make sure something is not overlooked. I've overheard the entire staff in the back talking and helping to calm my dogs just to take blood and it truly warms my heart. I cannot thank the staff here enough for all that they do for myself and my furbabies.

posted: 08/26/2025

Dr. Lloyd is simply amazing. Most caring not only for your fur babies but also for you as a parent. All of the supporting staff are great and extremely compassionate. I highly recommend you taking your pet to Banfield on River Road!!!! They are the best.

posted: 10/02/2025

Absolutely will never go back here again! The ladies in the back were rude and two faced. First of all, I made sure to schedule the appointment for the soonest possible time available before driving there and showing up, I didn’t just show up with no appointment. If you guys have a problem taking same day appointments then don’t bother having them available. It also took me almost 40 minutes to get over there so you had the time to prepare for my visit. Listen don’t sit there and act like you care about my animal then behind closed doors act all inconvenienced by your job. You ladies decided to go in to work that day, the least you could do is YOUR JOB and be professional! I would recommend using Vetco instead of going here, the customer service is 10 times better than here. Whatever you do just stay far away from this location!!! They really don’t care about your animals

posted: 09/20/2025